Student, Baggage Project & Program Support (Term Opportunity - Four Months)
About the role
Toronto Pearson is transforming. Now’s the time for your career to fly.
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
- Meaningful, real‑world experience: Work on projects that directly support operations at Canada’s busiest international airport, giving you hands‑on exposure to the impact your work can have on millions of passengers.
- Skill development that sets you apart: Build in‑demand technical, analytical, and professional skills through mentorship, collaboration with industry experts, and involvement in projects that mirror real challenges in the aviation sector.
- A dynamic, fast‑paced learning environment: Immerse yourself in a workplace where no two days are the same - gain experience in a complex, high‑performing organization that will strengthen your resume and expand your career opportunities.
What can you expect from this position?
The Baggage Project and Program Support role plays a key part in advancing the GTAA’s baggage initiatives, programs, and operational improvements. This position provides analytical, operational, and project coordination support to ensure baggage systems, processes, and service standards operate efficiently and continue to evolve.
Working closely with Baggage Programs, Baggage Operations, IT, and external partners, this role helps identify opportunities for improvement, assesses system and operational performance, supports the delivery of new initiatives and pilots, and ensures program activities are well‑documented, data‑driven, and aligned with organizational goals.
As a Student, Baggage Project & Program Support, you will:
- Apply analytical and problem‑solving skills learned through academic studies to interpret baggage performance data, identify trends, and support evidence‑based recommendations that enhance operational efficiency and passenger outcomes.
- Support baggage projects and program activities by assisting with data collection, documentation, workflow mapping, milestone tracking, and post‑implementation evaluations, contributing to continuous improvement initiatives across Baggage Programs & Projects.
- Conduct on‑site operational observations to document baggage system behavior, stakeholder interactions, and process adherence, translating findings into clear summaries and improvement recommendations under team guidance.
- Assist in coordinating and evaluating pilot programs by gathering data, preparing assessment materials, helping with logistics, and supporting reporting on trial outcomes and lessons learned.
- Support auditing and compliance activities by participating in structured reviews of baggage processes and service provider performance and assisting in documenting findings and follow‑up actions.
- Prepare clear, accurate reports and presentations that communicate data insights, project updates, and operational findings to support decision‑making across Baggage Programs, Baggage Services, and other stakeholders.
This is the role for you, if you have:
- Currently enrolled in a University or College program in Computer Science, Data Science, Process Engineering, Aviation, or Operation related.
- Strong skills in the creation of effective presentations.
- Demonstrated skills in critical thinking to constructively question established processes and guidelines in the spirit of continuous improvements.
- Experience working with Business Intelligence platforms such as Power BI, Tableau, MicroStrategy etc., would be an asset.
- Extensive knowledge of current Microsoft office products such as Excel, Word, PowerPoint etc.
- Knowledge of airport systems, functions and operations would be an asset.
- Dependability and self-motivation, exhibiting initiative, tact and a mature approach to working with management, internal and external stakeholders.
- The ability to obtain and retain Transportation Security Clearance at the designated level for the position.
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
**Application Deadline:**Friday, March 27th at 5:00 PM
Not the right fit? Search for Student, Baggage Project & Program Support jobs in Toronto, ON
About Greater Toronto Airports Authority
The GTAA manages and operates Toronto Pearson International Airport, the largest airport in Canada. We employ approximately 1,400 people directly and thousands more work within the airport community. Pre-COVID-19, more than 400,000 flights passed through the airport, taking with them 50 million passengers. Working as a team, we are creating the airport of the future, offering a safe and healthy experience for everyone at Toronto Pearson.
La GTAA gère et exploite l’aéroport international Pearson de Toronto, le plus grand aéroport au Canada. Nous employons directement plus de 1 350 personnes, et des milliers de plus travaillent dans la communauté de l’aéroport. Avant la pandémie de COVID19, plus de 400 000 vols, avec plus de 50 millions de passagers à leur bord, passaient par l’aéroport. En tant qu’équipe, nous nous efforçons de créer l’aéroport de demain en offrant un environnement sain et sûr à tous ceux qui fréquentent Toronto Pearson.
Email/Courriel: customer_service@gtaa.com
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Student, Baggage Project & Program Support (Term Opportunity - Four Months)
About the role
Toronto Pearson is transforming. Now’s the time for your career to fly.
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
- Meaningful, real‑world experience: Work on projects that directly support operations at Canada’s busiest international airport, giving you hands‑on exposure to the impact your work can have on millions of passengers.
- Skill development that sets you apart: Build in‑demand technical, analytical, and professional skills through mentorship, collaboration with industry experts, and involvement in projects that mirror real challenges in the aviation sector.
- A dynamic, fast‑paced learning environment: Immerse yourself in a workplace where no two days are the same - gain experience in a complex, high‑performing organization that will strengthen your resume and expand your career opportunities.
What can you expect from this position?
The Baggage Project and Program Support role plays a key part in advancing the GTAA’s baggage initiatives, programs, and operational improvements. This position provides analytical, operational, and project coordination support to ensure baggage systems, processes, and service standards operate efficiently and continue to evolve.
Working closely with Baggage Programs, Baggage Operations, IT, and external partners, this role helps identify opportunities for improvement, assesses system and operational performance, supports the delivery of new initiatives and pilots, and ensures program activities are well‑documented, data‑driven, and aligned with organizational goals.
As a Student, Baggage Project & Program Support, you will:
- Apply analytical and problem‑solving skills learned through academic studies to interpret baggage performance data, identify trends, and support evidence‑based recommendations that enhance operational efficiency and passenger outcomes.
- Support baggage projects and program activities by assisting with data collection, documentation, workflow mapping, milestone tracking, and post‑implementation evaluations, contributing to continuous improvement initiatives across Baggage Programs & Projects.
- Conduct on‑site operational observations to document baggage system behavior, stakeholder interactions, and process adherence, translating findings into clear summaries and improvement recommendations under team guidance.
- Assist in coordinating and evaluating pilot programs by gathering data, preparing assessment materials, helping with logistics, and supporting reporting on trial outcomes and lessons learned.
- Support auditing and compliance activities by participating in structured reviews of baggage processes and service provider performance and assisting in documenting findings and follow‑up actions.
- Prepare clear, accurate reports and presentations that communicate data insights, project updates, and operational findings to support decision‑making across Baggage Programs, Baggage Services, and other stakeholders.
This is the role for you, if you have:
- Currently enrolled in a University or College program in Computer Science, Data Science, Process Engineering, Aviation, or Operation related.
- Strong skills in the creation of effective presentations.
- Demonstrated skills in critical thinking to constructively question established processes and guidelines in the spirit of continuous improvements.
- Experience working with Business Intelligence platforms such as Power BI, Tableau, MicroStrategy etc., would be an asset.
- Extensive knowledge of current Microsoft office products such as Excel, Word, PowerPoint etc.
- Knowledge of airport systems, functions and operations would be an asset.
- Dependability and self-motivation, exhibiting initiative, tact and a mature approach to working with management, internal and external stakeholders.
- The ability to obtain and retain Transportation Security Clearance at the designated level for the position.
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
**Application Deadline:**Friday, March 27th at 5:00 PM
Not the right fit? Search for Student, Baggage Project & Program Support jobs in Toronto, ON
About Greater Toronto Airports Authority
The GTAA manages and operates Toronto Pearson International Airport, the largest airport in Canada. We employ approximately 1,400 people directly and thousands more work within the airport community. Pre-COVID-19, more than 400,000 flights passed through the airport, taking with them 50 million passengers. Working as a team, we are creating the airport of the future, offering a safe and healthy experience for everyone at Toronto Pearson.
La GTAA gère et exploite l’aéroport international Pearson de Toronto, le plus grand aéroport au Canada. Nous employons directement plus de 1 350 personnes, et des milliers de plus travaillent dans la communauté de l’aéroport. Avant la pandémie de COVID19, plus de 400 000 vols, avec plus de 50 millions de passagers à leur bord, passaient par l’aéroport. En tant qu’équipe, nous nous efforçons de créer l’aéroport de demain en offrant un environnement sain et sûr à tous ceux qui fréquentent Toronto Pearson.
Email/Courriel: customer_service@gtaa.com