Company Description Contrast Insurance is an independently owned brokerage based in Nova Scotia, specializing in Home, Auto, Business, and Liability coverage. The company partners with some of Canada’s largest insurers to offer a broad range of products and competitive options. Its mission is to “SIMPLIFY INSURANCE” so clients can clearly understand their coverage and feel confident about what they are paying for. Contrast Insurance focuses on personalized service, transparent communication, and practical solutions tailored to individual and business needs.

Role Description The Insurance Administrator is a full-time, on-site role based in Halifax, NS. This role is responsible for processing policy applications, renewals, endorsements, and cancellations with accuracy and timeliness.

Day-to-day tasks include managing client documentation, updating policy records, assisting with billing inquiries, and supporting claims reporting and follow-up. The Insurance Administrator responds to client calls and emails, provides clear information about coverage and policy changes, and coordinates with brokers and insurers to resolve issues. This role also involves maintaining organized files, ensuring compliance with internal procedures and regulatory requirements, and contributing to a professional, client-focused office environment.

QUALIFICATIONS

Strong knowledge of the insurance industry, including familiarity with personal and commercial lines, policy wordings, and coverage options. Basic financial and billing skills, including processing payments, reconciling accounts, and reviewing invoices and statements for accuracy. Excellent customer service skills, with the ability to communicate clearly, actively listen, and provide professional, client-focused service. Strong organizational skills, including attention to detail, effective time management, and the ability to manage multiple priorities and deadlines. Experience supporting the claims process, including documenting claim information, coordinating with insurers, and assisting clients throughout a claim. Proficiency with Microsoft Office, insurance broker management systems, and other business software, along with excellent written and verbal communication skills. Previous experience in the insurance or financial services industry is preferred. A valid Nova Scotia General Insurance License will be required. Completion of, or willingness to pursue, professional insurance designations such as CAIB or CIP is considered an asset.