La division ES AMER ESS d'Eaton recherche actuellement un(e) Responsable principal, Engagement client et Gestion de programmes. Ce poste est basé au Centre d'Innovation des Amériques d’Eaton à Brossard (Québec) et offre des opportunités de travail hybride, ainsi que des avantages sociaux dès le premier jour.

La fourchette salariale annuelle prévue pour ce poste est de 125 000 $ à 156 000$.

Ce poste est également admissible à un programme de primes salariales. Veuillez noter que les informations salariales ci-dessus ne sont fournies qu’à titre indicatif. Les salaires sont déterminés en fonction des compétences, de l’expérience et des qualifications des candidats, ainsi que des considérations du marché et de l’entreprise.

What You’ll Do: About the role: We are transforming our Customer Engagement & Program Office (CEPO) into a customer-facing, strategic powerhouse. This role leads that transformation, ensuring governance, program success, and exceptional customer engagement. The Sr. Manager, Customer Engagement & Program Management will drive measurable business outcomes, elevate customer experience, and influence strategic decisions.

What You’ll Do:

• Lead the evolution of CEPO into a customer-centric organization.
• Drive strategic alignment between customer objectives and corporate goals.
• Mentor Program Managers and Project Managers on delivery excellence and client engagement.
• Represent CEPO in executive forums and act as the voice of the customer internally.
• Implement governance frameworks, KPIs, and transparent reporting.
• Ensure program delivery excellence with on-time delivery, budget adherence, and KPI achievement.
• Own financial performance, including P&L accountability and margin optimization.
• Manage contract compliance and change orders to control scope and maintain profitability.
• Collaborate with Sales to identify new business opportunities and influence strategic bids.
• Oversee formal sign-off on all project deliverables, coordinating input from account directors and clients.
• Drive pre-sales activities, bid tendering, and corporate offer reviews.
• Contribute to pricing strategy and RFP processes; identify and monetize new professional services offerings.
• Design and manage partner programs, evaluating opportunities and concluding partnership deals.
• Maintain and manage the CEPO portfolio to maximize resources and drive sustainable revenue models.
• Provide input to Sales and Operations on program-specific constraints for forecasting.
• Influence and provide leadership across multiple teams of professionals.

Essential Responsibilities:

• Champion Customer Advocacy: Act as the primary advocate for customer interests across internal teams.
• Build Executive-Level Relationships: Lead quarterly business reviews and represent CEPO in strategic forums.
• Ensure Transparent Communication: Provide regular updates and act as a single point of accountability.
• Implement Customer Experience Metrics: Track KPIs (e.g., NPS) and integrate feedback loops for improvement.
• Manage Risk & Change: Proactively address risks, scope changes, and escalations with clear communication.
• Foster a Customer-Centric Culture: Mentor teams to embed engagement practices across CEPO activities.
• Negotiate and manage complex agreements and partnerships to enhance customer value.
• Provide strategic insights on market trends and customer needs to inform business decisions.
• Act as key entry point for aftersales topics, including issue resolution and escalation.
• Manage customer and third-party relationships and ensure satisfaction.
• Travel to customer and partner sites as required.

Qualifications: Basic Qualifications:

• Bachelor’s or advanced degree in a technical discipline from an accredited institution.
• 15+ years in professional services, solutions delivery, or program management.
• Proven success managing multi-million-dollar programs and influencing senior stakeholders.
• Demonstrated ability to lead and manage teams of 5–10 employees, ensuring high performance and effective collaboration
• Experience negotiating complex agreements and managing partner programs.
• Fluency in English and French (working proficiency in both languages). Fluency in French and English is required for this position to communicate with colleagues, customers, and partners located inside and outside of Québec, as well as to understand technical documentation in the field of our industry.
• Be legally authorized to work in Canada without corporate sponsorship now or in the future.

Preferred Qualifications:

• MBA or Master’s in Electrical Engineering (or related technical discipline).
• Demonstrated experience working on Electric Utility grid technology projects, as well as a strong understanding of Electric Utility business processes.
• Extensive hands-on experience with PowerBI and Salesforce for both technical data analysis and driving business insights.
• PMP or PgMP certification, highlighting competencies in both technical project management and business program leadership.

Skills:

• Excellent written and verbal communication skills
• Strategic thinker with strong business acumen and financial oversight experience.
• Exceptional leadership, communication, and change management skills.

Why join us?

• Be the architect of a customer-facing CEPO model that sets industry benchmarks.
• Work with senior leadership to shape strategy and drive transformation.
• Competitive compensation and growth opportunities in a dynamic environment.

Cet affichage concerne un poste vacant existant.

Chez Eaton, nous utilisons l’intelligence artificielle (IA) pour vous recommander des postes correspondant aux compétences et à l’expérience requises pour les rôles à pourvoir. Nos équipes d’acquisition de talents utilisent également l’IA pour identifier les candidats dont les compétences correspondent à l’emploi. Les décisions d’embauche sont prises par les responsables d’Eaton dans le cadre d’un processus d’entrevue structuré, et non par l’IA.

Nous nous engageons à garantir l'égalité des chances en matière d'emploi pour les candidats et les employés. Nos processus de recrutement utilisent des critères de sélection équilibrés et évitent toute discrimination illégale à l'encontre des candidats en raison de leur âge, de leur couleur, de leur handicap, de leur état matrimonial, de leur origine nationale, de leur sexe, de leur identité sexuelle, de leurs informations génétiques, de leur race ou de leur origine raciale, de leur religion, de leur orientation sexuelle ou de tout autre statut protégé ou requis par la loi.

Nous savons que de bons programmes d'avantages sociaux sont importants pour les employés et leurs familles. Eaton offre divers avantages en matière de santé et de bien-être ainsi que des avantages de retraite, et plusieurs programmes qui prévoient des congés payés et non payés. Cliquez sur Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada pour plus de détails. Veuillez noter que les programmes et options spécifiques disponibles pour un employé peuvent dépendre de facteurs d'éligibilité tels que l'emplacement géographique, la date d'embauche et l'applicabilité des conventions collectives.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.