About the role
Anatolia Tile & Stone is a leading importer and distributor of ceramic and stone tile and is a major supplier to some of the largest distributors throughout the United States and Canada. Based in Toronto, Anatolia Tile & Stone is a privately owned 100% Canadian corporation that is growing rapidly. Currently we are looking for an eager, motivated Customer Service Representative to join our growing team.
Position Summary The Customer Service Representative is responsible for the servicing of major accounts including the creation, management, and coordination of all order entry and logistics activities, including providing product information to potential and established customers.
Duties & Responsibilities Manage customer accounts across North America from time of order to successful delivery of our products Ensuring all orders are entered into our system in a timely and accurate fashion for processing Responding to customer enquiries, and ensuring a high level of customer service for both internal and externals customers is provided via telephone, fax, and email Taking ownership for customer satisfaction and striving for excellence by achieving/exceeding expectations Investigating and solving customer complaints and product issues Providing accurate product and pricing information Understanding the order "load" logistics requirements for Canadian and US orders Prioritizing delivery of all orders Recommending new procedures to improve customer service efficiency Qualifications & Requirements Traits: Strong attention to detail and highly organized Excellent written and verbal communication skills Ability to work in a fast paced environment Quick learner who is able to multi-task and practices excellent follow-through Excellent accuracy and data-entry skills Strong organizational skills Experience and Education: Completion of high school education or equivalent required 1-3 year experience in a customer service role Order Entry experience Experience in a role in logistics, and shipping and receiving of products Previous experience in a the building materials or construction industry an asset Experience with a warehouse management system is an asset We thank all who apply, however, only those selected for an interview will be contacted.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. Anatolia Tile & Stone is a C-TPAT facility, and as such, successful candidates who receive an offer of employment are subject to applicable background checks (criminal, credit, references and employment verification). Anatolia Tile & Stone is committed to providing accommodations for people with disabilities in all parts of the hiring process. Anatolia Tile & Stone will work with applicants to meet accommodation needs that are made known in advance. Interested applicants should submit their updated resume and application form on or before the posting deadline closes. We thank all applicants for their interest however only those meeting the minimum qualifications will be interviewed.
Anatolia Tile Stone is proud to be recognized as one of Canada’s 50 Best Managed Companies. Anatolia Tile Stone is an owned subsidiary of Anatolia Group Inc., a global Canadian-owned and managed Corporation. Anatolia Group Inc., includes diverse holdings in building materials manufacturing and distribution, real estate and capital investments. Other subsidiaries include Anatolia Capital Corp., Anatolia Tile Stone (Turkey) A.S. and Anatolia Ceramics (Turkey) A.S.; with office, warehousing, international supply chain distribution and manufacturing in China, Turkey, the United States and Canada.
Not the right fit? Search for Customer Service Representative jobs in Vaughan, Ontario, Canada
About Anatolia
Anatolia Group Inc is comprised of the following companies:
Anatolia Tile + Stone, a source for ceramic and stone products, is a leading brand and supplier to some of the largest distributors and national DIY chains throughout the United States and Canada, and expanding globally. Headquartered in Toronto, Canada, in a 900,000 sq ft facility with offices and facilities across the globe totalling close to 5 million sq ft / 465,000 m2, Anatolia provides its partnering distributors access to an extensive, stable inventory as well as superior customer service beyond the industry norm. First recognized by Deloitte in 2008 as one of Canada’s 50 Best Managed Companies, Anatolia has been awarded again for past three years for its outstanding business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation.
Anatolia Capital Corp. is a renewable energy and real estate management company that specializes in the management of commercial properties in Toronto and its surrounding areas. With its recent success in the market, Anatolia Capital Corp. continues to experience exceptional growth with new acquisitions in commercial properties and land for future development. Current holdings include over 4 million square feet of A Class industrial properties which are leased out. A portion of this is being used for our operations. Anatolia also owns over 2,000 acres of land for future industrial and residential development.
Since the implementation of the Green Energy Act, Anatolia Capital Corp. has demonstrated a keen interest in renewable energy by investing in the Feed-In Tariff (FIT) program offered by the Ontario Power Authority (OPA). Currently, Anatolia Tile + Stone has one of the largest rooftop solar panel projects in Ontario with a 500 kW system that has been generating clean, renewable power since 2011. The success of this investment has spurred our leadership to pursue numerous other renewable energy projects.
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About the role
Anatolia Tile & Stone is a leading importer and distributor of ceramic and stone tile and is a major supplier to some of the largest distributors throughout the United States and Canada. Based in Toronto, Anatolia Tile & Stone is a privately owned 100% Canadian corporation that is growing rapidly. Currently we are looking for an eager, motivated Customer Service Representative to join our growing team.
Position Summary The Customer Service Representative is responsible for the servicing of major accounts including the creation, management, and coordination of all order entry and logistics activities, including providing product information to potential and established customers.
Duties & Responsibilities Manage customer accounts across North America from time of order to successful delivery of our products Ensuring all orders are entered into our system in a timely and accurate fashion for processing Responding to customer enquiries, and ensuring a high level of customer service for both internal and externals customers is provided via telephone, fax, and email Taking ownership for customer satisfaction and striving for excellence by achieving/exceeding expectations Investigating and solving customer complaints and product issues Providing accurate product and pricing information Understanding the order "load" logistics requirements for Canadian and US orders Prioritizing delivery of all orders Recommending new procedures to improve customer service efficiency Qualifications & Requirements Traits: Strong attention to detail and highly organized Excellent written and verbal communication skills Ability to work in a fast paced environment Quick learner who is able to multi-task and practices excellent follow-through Excellent accuracy and data-entry skills Strong organizational skills Experience and Education: Completion of high school education or equivalent required 1-3 year experience in a customer service role Order Entry experience Experience in a role in logistics, and shipping and receiving of products Previous experience in a the building materials or construction industry an asset Experience with a warehouse management system is an asset We thank all who apply, however, only those selected for an interview will be contacted.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. Anatolia Tile & Stone is a C-TPAT facility, and as such, successful candidates who receive an offer of employment are subject to applicable background checks (criminal, credit, references and employment verification). Anatolia Tile & Stone is committed to providing accommodations for people with disabilities in all parts of the hiring process. Anatolia Tile & Stone will work with applicants to meet accommodation needs that are made known in advance. Interested applicants should submit their updated resume and application form on or before the posting deadline closes. We thank all applicants for their interest however only those meeting the minimum qualifications will be interviewed.
Anatolia Tile Stone is proud to be recognized as one of Canada’s 50 Best Managed Companies. Anatolia Tile Stone is an owned subsidiary of Anatolia Group Inc., a global Canadian-owned and managed Corporation. Anatolia Group Inc., includes diverse holdings in building materials manufacturing and distribution, real estate and capital investments. Other subsidiaries include Anatolia Capital Corp., Anatolia Tile Stone (Turkey) A.S. and Anatolia Ceramics (Turkey) A.S.; with office, warehousing, international supply chain distribution and manufacturing in China, Turkey, the United States and Canada.
Not the right fit? Search for Customer Service Representative jobs in Vaughan, Ontario, Canada
About Anatolia
Anatolia Group Inc is comprised of the following companies:
Anatolia Tile + Stone, a source for ceramic and stone products, is a leading brand and supplier to some of the largest distributors and national DIY chains throughout the United States and Canada, and expanding globally. Headquartered in Toronto, Canada, in a 900,000 sq ft facility with offices and facilities across the globe totalling close to 5 million sq ft / 465,000 m2, Anatolia provides its partnering distributors access to an extensive, stable inventory as well as superior customer service beyond the industry norm. First recognized by Deloitte in 2008 as one of Canada’s 50 Best Managed Companies, Anatolia has been awarded again for past three years for its outstanding business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation.
Anatolia Capital Corp. is a renewable energy and real estate management company that specializes in the management of commercial properties in Toronto and its surrounding areas. With its recent success in the market, Anatolia Capital Corp. continues to experience exceptional growth with new acquisitions in commercial properties and land for future development. Current holdings include over 4 million square feet of A Class industrial properties which are leased out. A portion of this is being used for our operations. Anatolia also owns over 2,000 acres of land for future industrial and residential development.
Since the implementation of the Green Energy Act, Anatolia Capital Corp. has demonstrated a keen interest in renewable energy by investing in the Feed-In Tariff (FIT) program offered by the Ontario Power Authority (OPA). Currently, Anatolia Tile + Stone has one of the largest rooftop solar panel projects in Ontario with a 500 kW system that has been generating clean, renewable power since 2011. The success of this investment has spurred our leadership to pursue numerous other renewable energy projects.