About the role
Company:
Finning Canada
Worker Type:
Permanent
Position Overview:
Join Finning and deliver exceptional customer service at our rental counter. This position offers:
-
Opportunities to build strong customer relationships and support construction projects.
-
A fast-paced, dynamic work environment with hands-on involvement in equipment rentals.
-
Competitive compensation and comprehensive benefits.
As a Customer Service Representative, you’ll handle rental transactions, assist with equipment servicing, and perform administrative tasks to ensure smooth operations. Your role will be key in maintaining customer satisfaction and supporting project success.
Job Description:
- Provide efficient and effective customer service at the rental counter, ensuring company standards are met.
- Interface with customers by phone or in person in a prompt, courteous, and professional manner.
- Perform inside sales of all products and services, including rentals.
- Prepare rental and sales contracts, process equipment returns, and close rental agreements.
- Use company systems to manage equipment inquiries and maintain purchase order processes.
- Assist in prepping equipment as required.
- Keep paperwork current to ensure timely action on all transactions.
Day-to-Day Activities:
- Greet and assist customers at the rental counter.
- Prepare and process rental agreements and returns.
- Maintain accurate records and documentation.
- Support equipment servicing and ensure readiness for rental.
Requirements:
- Related previous trench shoring experience is an asset.
- Exceptional customer service and communication skills.
- Knowledge of construction phases, job situations, and project conditions is an asset.
- Ability to demonstrate equipment and explain product applications.
- Strong organizational skills and ability to work under pressure in a fast-paced environment.
- Proficiency in MS Office.
Important:
- Based out of our TCRS location in Edmonton.
- Permanent, full-time role.
- 5x2, Monday – Friday shift.
If you’re passionate about customer service and thrive in a dynamic environment, apply today! Join a team where your skills make a difference and your growth is supported.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
About the role
Company:
Finning Canada
Worker Type:
Permanent
Position Overview:
Join Finning and deliver exceptional customer service at our rental counter. This position offers:
-
Opportunities to build strong customer relationships and support construction projects.
-
A fast-paced, dynamic work environment with hands-on involvement in equipment rentals.
-
Competitive compensation and comprehensive benefits.
As a Customer Service Representative, you’ll handle rental transactions, assist with equipment servicing, and perform administrative tasks to ensure smooth operations. Your role will be key in maintaining customer satisfaction and supporting project success.
Job Description:
- Provide efficient and effective customer service at the rental counter, ensuring company standards are met.
- Interface with customers by phone or in person in a prompt, courteous, and professional manner.
- Perform inside sales of all products and services, including rentals.
- Prepare rental and sales contracts, process equipment returns, and close rental agreements.
- Use company systems to manage equipment inquiries and maintain purchase order processes.
- Assist in prepping equipment as required.
- Keep paperwork current to ensure timely action on all transactions.
Day-to-Day Activities:
- Greet and assist customers at the rental counter.
- Prepare and process rental agreements and returns.
- Maintain accurate records and documentation.
- Support equipment servicing and ensure readiness for rental.
Requirements:
- Related previous trench shoring experience is an asset.
- Exceptional customer service and communication skills.
- Knowledge of construction phases, job situations, and project conditions is an asset.
- Ability to demonstrate equipment and explain product applications.
- Strong organizational skills and ability to work under pressure in a fast-paced environment.
- Proficiency in MS Office.
Important:
- Based out of our TCRS location in Edmonton.
- Permanent, full-time role.
- 5x2, Monday – Friday shift.
If you’re passionate about customer service and thrive in a dynamic environment, apply today! Join a team where your skills make a difference and your growth is supported.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.