Position Purpose and Summary

The student success advisor at TEDS@TWU is responsible for facilitating enrolment and persistence to completion for TEDS@TWU students. This includes personal interactions with current students, developing institutional strategies for student retention, as well as facilitating activities that contribute to the relational formation essential to seminary education. To do this, the successful candidate will assist the TEDS@TWU Program Manager to plan and sustain timely, efficient and effective engagement with current students to ensure effective coordination for advising and enrolment of incoming and returning students.

Key Areas of Accountability

Increase Retention and Persistence to Completion

• Manage assigned retention responsibilities and develop goals for moving students through their academic studies. Understand the key characteristics of TEDS@TWU degree programs, student goals and motivations, seminary and university institutional structures. Develop and maintain contacts with students, faculty and others who impact student success.
• Provide academic coaching to current students in person, by phone, email, or letter, to support successful completion of their studies. This may include assistance with course selection, coordination with TWU registrar’s office and student services, connecting with faculty advisors, engaging with staff from the partner seminaries and other actions to enhance the TEDS@TWU student educational experience.

Coordinate Student Success Activities to Further Institutional Goals

• Work with the Program Manager to identify and implement current and effective enrolment strategies and actions. Assist in the co-ordination of automated communication flow as it relates to advising students.
• Work with TWU student ministries office to ensure TEDS@TWU students have access to all student ministerial services offered by the university.

The Person

Skills and Abilities

• Excellent interpersonal skills with a wide range of students, staff, faculty, and other off-campus contacts using well-developed discernment and listening skills. Understanding of sales and marketing processes. Strong capacity for managing organized systems and disciplined contact follow up. Strong organizational, problem solving and sound decision making abilities

Personal

• Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.
• A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.
• Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Key Internal Interactions

Reports**:**N/A

Reports to: Program Manager

Standards & Requirements

Education: BA required. Master’s degree preferred (ideally in an area of theological studies)

Experience: Two years of admissions office experience in a post-secondary institution or equivalent sales experience. Graduate admissions experience preferred.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits Of Working at TWU:

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (14) with generous vacation accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Discounts and perks for the on-site Trinity Western Outfitters Campus Store cafeterias and bookstore, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• Employee and Family Assistance Plan (EFAP).
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.