At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

The Pursuit Adventure Centre & Retail Manager is responsible for leading the guest experience across multiple locations that combine adventure bookings for Pursuit attractions with curated retail offerings.

This role blends leadership, operations, and guest engagement, ensuring each location delivers a welcoming, organized, and commercially successful environment. The Manager oversees day-to-day operations, leads and develops a strong team , and ensures inventory, merchandising, and booking systems are managed effectively.

Working closely with partners across retail, hotel operations, central reservations , and finance, the Manager ensures these spaces operate seamlessly while helping guests discover and book unforgettable experiences in the Canadian Rockies.

This role also supports broader initiatives and projects that contribute to the continued growth of Pursuit’s retail and guest experience programs.

ROLE & RESPONSIBILITIES

Team Leadership & Engagement

• Lead, coach, and develop a high-performing team across multiple locations

• Foster a positive team culture focused on hospitality, accountability, and collaboration

• Support recruitment, onboarding, and ongoing team development

• Ensure team members are confident supporting both adventure bookings and retail sales

Guest Experience & Adventure Bookings

• Ensure guests receive knowledgeable and thoughtful guidance when booking Pursuit experiences

• Maintain strong understanding of local attractions and seasonal offerings

• Support the team in delivering warm, engaging guest interactions that enhance the overall travel experience

Retail Operations & Merchandising

• Oversee retail operations including merchandising standards, product presentation, and guest engagement

• Support product storytelling and retail experiences that complement the destination and guest journey

• Monitor retail performance and identify opportunities to enhance the assortment and guest experience

Inventory Management & Operational Excellence

• Maintain strong inventory management practices across locations

• Oversee product receiving, transfers, and stock organization

• Ensure accurate inventory tracking and coordination with the retail buying team

• Support efficient operations that maintain product availability while protecting overall store performance

Collaboration & Business Alignment

• Work collaboratively with internal stakeholders across hotel operations, retail support teams, and central reservations/ revenue teams

• Build strong relationships with partners and departments to support a seamless guest journey

• Contribute to operational planning and business initiatives that support long-term growth

Safety & Responsible Operations

• Promote and maintain a strong culture of safety for guests and team members across all locations

• Ensure team members follow established safety practices related to guest interactions, retail operations, and workplace procedures

• Support clear communication of safety considerations related to adventure bookings, seasonal conditions, and guest preparedness

• Maintain organized, safe retail and storage environments that support efficient and responsible operations

REQUIRED SKILLS & QUALIFICATIONS

• Leadership experience in retail, hospitality, tourism, or guest service environments

• Proven ability to lead and motivate teams while maintaining strong team engagement

• Strong organizational and operational management skills

• Experience managing inventory, stock flow, or retail operations

• Excellent communication and collaboration skills

• Ability to manage multiple priorities and locations in a fast-paced environment

• Valid driver’s license and ability to travel between locations as required

• Experience in destination tourism, adventure tourism, or hospitality is an asset

• Knowledge of Banff & Jasper National Park as well as Golden, BC and local attractions

• Experience with POS systems, booking platforms, or inventory management systems

• Retail merchandising or product storytelling experience

• Experience managing multi-location operations

PHYSICAL DEMANDS

• Frequent walking and standing throughout the Adventure Center s and hote l

• Ability to lift and organize merchandise or gear up to approximately 25lbs (11kg)

• Regular use of computer systems, maps, and communication tools

• Occasional assistance outdoors with guest orientation, equipment, or wayfinding

Who You Are

You are a people-focused leader who takes pride in building strong, engaged teams and creating environments where both guests and team members feel welcomed and supported. You lead with authenticity, curiosity, and a strong sense of ownership, balancing operational discipline with a genuine passion for hospitality and the guest experience.

You understand that exceptional experiences are built through both people and process . You bring structure, organization, and attention to detail to your work, ensuring operations run smoothly while empowering your team to deliver warm, memorable guest interactions.

You thrive in environments where leadership, collaboration, and service come together. Whether guiding a guest toward the perfect adventure, supporting a team member in their development, or ensuring retail operations are organized and well-executed, you approach every aspect of the role with care and professionalism.

You are energized by working with others, building relationships across teams, and creating spaces where curiosity and discovery are encouraged. You enjoy mentoring and developing people, fostering a culture where team members feel confident, supported, and proud of the experiences they deliver.

Most of all, you understand that every interaction — whether helping a guest plan their next adventure or supporting a team member on the floor — is an opportunity to create something meaningful.

You lead with purpose, support your team with intention, and help bring the spirit of adventure in the Canadian Rockies to life for every guest who walks through the door.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.