Top Benefits
About the role
At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.
We are dedicated to recognizing our employees by offering:
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement
The Bilingual Customer Care Service Coordinator is responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally.
Duties & Responsibilities:
- Ensure all requests and orders are accurately entered into main database in a timely manner
- Escalate customer issues
- Manage, coordinate & administer technician inventory needs based on assigned workflows
- Process all documentation related to completed service activities
- Create & generate service & parts related
- Monitor/ Manage open order reports to ensure appropriate follow up & escalations
- Responsible for the coordination of the Service Technician team
- Supporting billing and customer support
Experience, Skills & Competencies:
- High school diploma
- Must be Bilingual (French/English)
- Battery industry experience an asset
- Additional sales, customer service & technical training an asset
- Strong computer skills: MS Word, Excel, PowerPoint
- Flexible work style: able to adjust to multiple demands and a fast-paced environment
Other Considerations:
- Background checks including criminal checks and employment references will be requested.
East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
#WhatPowersYou
About East Penn Canada
East Penn Canada, the Canadian distribution arm of East Penn Manufacturing, is Canada’s premier wholesale distributor of lead and lithium batteries. We operate the largest Canadian distribution network of fully stocked warehouses with local sales, service and delivery fleets, and inventory hundreds of sizes in conventional flooded, AGM and gel formats for automotive, commercial, marine, RV, lawn & garden, home mobility, industrial motive power, telecom, UPS backup and renewable energy applications. East Penn Canada is also the Canadian Master Redistributor for Duracell alkaline batteries.
In addition to providing premium quality product built in our state-of-the-art North American facility, East Penn and East Penn Canada operate comprehensive recycling programs which set the industry standard for green.
Top Benefits
About the role
At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.
We are dedicated to recognizing our employees by offering:
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement
The Bilingual Customer Care Service Coordinator is responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally.
Duties & Responsibilities:
- Ensure all requests and orders are accurately entered into main database in a timely manner
- Escalate customer issues
- Manage, coordinate & administer technician inventory needs based on assigned workflows
- Process all documentation related to completed service activities
- Create & generate service & parts related
- Monitor/ Manage open order reports to ensure appropriate follow up & escalations
- Responsible for the coordination of the Service Technician team
- Supporting billing and customer support
Experience, Skills & Competencies:
- High school diploma
- Must be Bilingual (French/English)
- Battery industry experience an asset
- Additional sales, customer service & technical training an asset
- Strong computer skills: MS Word, Excel, PowerPoint
- Flexible work style: able to adjust to multiple demands and a fast-paced environment
Other Considerations:
- Background checks including criminal checks and employment references will be requested.
East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
#WhatPowersYou
About East Penn Canada
East Penn Canada, the Canadian distribution arm of East Penn Manufacturing, is Canada’s premier wholesale distributor of lead and lithium batteries. We operate the largest Canadian distribution network of fully stocked warehouses with local sales, service and delivery fleets, and inventory hundreds of sizes in conventional flooded, AGM and gel formats for automotive, commercial, marine, RV, lawn & garden, home mobility, industrial motive power, telecom, UPS backup and renewable energy applications. East Penn Canada is also the Canadian Master Redistributor for Duracell alkaline batteries.
In addition to providing premium quality product built in our state-of-the-art North American facility, East Penn and East Penn Canada operate comprehensive recycling programs which set the industry standard for green.