Job Description Agency Support Representative (Brossard) Build the Future With Us Are you passionate about customer service and supporting a sales force, while contributing to an organization whose purpose is to help clients feel confident and secure about their future? As an Agency Support Representative (Brossard), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team. This position offers an excellent opportunity to showcase your administrative and interpersonal skills while growing in a dynamic and evolving environment. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement. What You Will Accomplish With Us As an Agency Support Representative (Brossard), you will be at the heart of our Career agencies’ success. Your main responsibilities will include: Welcoming and assisting clients and sales representatives, both in person and over the phone, while delivering professional and courteous service. Ensuring seamless communication and effective collaboration with the sales force and the Career Support and Services Centre, and directing requests to the appropriate specialists when required. Providing administrative and operational support to the sales force, including activities related to contracting, onboarding, integration, and departures of advisors. Supporting the Agency Director with activity coordination, calendar management, meeting preparation, report compilation, and the implementation of new administrative processes. Contributing positively to agency operations by assisting with facilities management, mail distribution, office supplies management, and documenting processes and procedures related to agency activities. What Could Help You Succeed in This Role We are looking for someone who: Is recognized for exceptional customer service skills and a strong ability to understand and address the needs of clients and the sales force. Stands out for strong communication skills and excellent interpersonal abilities. Demonstrates a proactive attitude, strong motivation, and a positive team-oriented mindset. Shows autonomy, attention to detail, and adaptability in a changing environment. Has relevant experience in administration, office support, or a related field. Is perfectly fluent in French (spoken and written), as this role requires frequent interactions with French-speaking clients, advisors, partners, and colleagues, as well as the preparation and review of written communications and administrative documentation in French. Has an intermediate level of English, as the incumbent may occasionally interact with English-speaking internal or external partners as part of their duties. Why You’ll Love Working With Us A dynamic, people-focused, and evolving work environment where your contribution truly makes a difference. A healthy, safe, equitable, and inclusive workplace that promotes collaboration and respect. A fully on-site position, at the heart of agency operations, with a stable schedule of 35 hours per week, Monday to Friday. Tailored training to help you integrate successfully and further develop your skills. Competitive benefits, including: on-site work premium, flexible group insurance plans, a competitive pension plan, employee share purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, performance bonus, discounts on iA products, and much more. Apply Today and Take Charge of Your Career Where Your Talent Truly Matters! Not Sure Whether to Apply? At iA, we believe in potential and value diverse backgrounds and experiences. If this opportunity inspires you and you enjoy working in a dynamic environment, we encourage you to apply — your place may be with us, and we’d love to get to know you! Location(s) Brossard / 3400, rue de l'Éclipse Other Possible Location(s) Company iA Financial Group Posting End Date 2026-07-31 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. 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