SALES - HEAD OFFICE PROGRAM ASSISTANT – OPERATIONS AND CUSTOMER SUCCESS
Top Benefits
About the role
Posted Wednesday, July 30, 2025, 11:00 PM
Canadian Hearing Services (CHS) has an opening for a Program Assistant - Operations & Customer Success, based in the Greater Toronto Area (GTA), supporting B2C & B2B/G customers by phone, email or online.
Reporting to the Supervisor, Operations & e-Commerce, the Program Assistant will work closely with stakeholders across CHS to provide product quotations, process sales orders, estimates for out-of-warranty repairs, returns for warranty replacements and purchase orders, and manage inventory/logistics to achieve revenue goals. They will also work with CHS’ reseller and channel partner network, liaise and support internal and external stakeholders to support growth plans, and drive incremental sales volume.
This is a contract, full-time unionized Hybrid position working Monday – Friday, 9:00 a.m. – 5:00 p.m.
The ideal candidate will have a post-secondary diploma or degree in Business, Marketing, or a related field, along with 3-5 years’ related experience in inside sales, sales operations, or customer support. Knowledge of accessibility and communication solutions for the Deaf and Hard of Hearing communities (e.g. assistive listening devices and alerting systems, interpretation services, etc.) and an understanding of audiology clinics and channels would be an asset.
We are looking for an enthusiastic individual with a proven track record in customer service, combined with strong organizational and presentation skills, as well as fluency in English and French in both spoken and written communications. A sense of urgency is required, as well as the ability to handle a pressurized environment and manage a varied workload with competing priorities and deadlines.
Canadian Hearing Services (“CHS”) is the leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest and only Accredited organization of its kind in North America. Building on its 84-year history following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.
CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)
CLOSING DATE: Internal – August 11, 2025 - External - Until Filled
COVID-19 considerations:
Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
-
Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.
CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.
Job Details
Pay Type
Salary
Hiring Min Rate
57,203.91 CAD
Hiring Max Rate
57,203.91 CAD
About Canadian Hearing Services
For over 80 years, Canadian Hearing Services (CHS) has played a significant role in supporting and meeting the needs of Deaf and hard of hearing Canadians. We are an industry-leading provider of services, products and education that empower the Deaf and hard of hearing to overcome barriers to participation, and we are the largest and only Accredited organization of its kind in North America.
We have several CHS locations across Ontario and offer many of our services virtually across Canada. In addition to serving Deaf and hard of hearing clients, we also work diligently to champion accessibility in the workplace, providing accessibility, employment and education services to various businesses across Canada and across many sectors, such as healthcare, education, government and the legal field.
We have a dedicated team of friendly, caring and professional staff that are committed to delivering exceptional client outcomes. Our promise is to help our clients lead rich and full lives, and to deliver on our vision of a barrier-free society for Deaf and hard of hearing Canadians.
Our mantra, Raising the Bar, is designed to challenge our organization to continue to deliver the best services and products and to never settle. We are adopting new technologies, exploring innovative means of service delivery, researching the latest treatments, and expanding our programs — all in the name of providing the best quality care to our clients.
SALES - HEAD OFFICE PROGRAM ASSISTANT – OPERATIONS AND CUSTOMER SUCCESS
Top Benefits
About the role
Posted Wednesday, July 30, 2025, 11:00 PM
Canadian Hearing Services (CHS) has an opening for a Program Assistant - Operations & Customer Success, based in the Greater Toronto Area (GTA), supporting B2C & B2B/G customers by phone, email or online.
Reporting to the Supervisor, Operations & e-Commerce, the Program Assistant will work closely with stakeholders across CHS to provide product quotations, process sales orders, estimates for out-of-warranty repairs, returns for warranty replacements and purchase orders, and manage inventory/logistics to achieve revenue goals. They will also work with CHS’ reseller and channel partner network, liaise and support internal and external stakeholders to support growth plans, and drive incremental sales volume.
This is a contract, full-time unionized Hybrid position working Monday – Friday, 9:00 a.m. – 5:00 p.m.
The ideal candidate will have a post-secondary diploma or degree in Business, Marketing, or a related field, along with 3-5 years’ related experience in inside sales, sales operations, or customer support. Knowledge of accessibility and communication solutions for the Deaf and Hard of Hearing communities (e.g. assistive listening devices and alerting systems, interpretation services, etc.) and an understanding of audiology clinics and channels would be an asset.
We are looking for an enthusiastic individual with a proven track record in customer service, combined with strong organizational and presentation skills, as well as fluency in English and French in both spoken and written communications. A sense of urgency is required, as well as the ability to handle a pressurized environment and manage a varied workload with competing priorities and deadlines.
Canadian Hearing Services (“CHS”) is the leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest and only Accredited organization of its kind in North America. Building on its 84-year history following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.
CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)
CLOSING DATE: Internal – August 11, 2025 - External - Until Filled
COVID-19 considerations:
Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
-
Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.
CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.
Job Details
Pay Type
Salary
Hiring Min Rate
57,203.91 CAD
Hiring Max Rate
57,203.91 CAD
About Canadian Hearing Services
For over 80 years, Canadian Hearing Services (CHS) has played a significant role in supporting and meeting the needs of Deaf and hard of hearing Canadians. We are an industry-leading provider of services, products and education that empower the Deaf and hard of hearing to overcome barriers to participation, and we are the largest and only Accredited organization of its kind in North America.
We have several CHS locations across Ontario and offer many of our services virtually across Canada. In addition to serving Deaf and hard of hearing clients, we also work diligently to champion accessibility in the workplace, providing accessibility, employment and education services to various businesses across Canada and across many sectors, such as healthcare, education, government and the legal field.
We have a dedicated team of friendly, caring and professional staff that are committed to delivering exceptional client outcomes. Our promise is to help our clients lead rich and full lives, and to deliver on our vision of a barrier-free society for Deaf and hard of hearing Canadians.
Our mantra, Raising the Bar, is designed to challenge our organization to continue to deliver the best services and products and to never settle. We are adopting new technologies, exploring innovative means of service delivery, researching the latest treatments, and expanding our programs — all in the name of providing the best quality care to our clients.