About the role
About the Role
We’re hiring a detail-focused, process-driven Onboarding Support Specialist to join our Onboarding & Compliance team . You’ll play a key role in ensuring that healthcare professionals meet compliance standards so they can start working quickly and safely.
This is a front-line operations role that involves handling phone, chat, and email support , validating sensitive documents, resolving issues, and ensuring compliance with internal standards and regulatory guidelines.
If you’re confident speaking with U.S.-based healthcare workers, can stay organized across shifting priorities, and enjoy following well-defined processes while using tech tools effectively—this role could be a great fit.
Key Responsibilities
- Customer Communication: Engage with healthcare professionals via email, chat, and phone to guide them through the document submission process. Resolve discrepancies, verify missing or incorrect information, and maintain clear, professional, and empathetic communication throughout.
- Document Validation & Compliance: Review and validate documents for completeness, accuracy, expiration, and alignment with regulatory requirements and internal SOPs.
- Issue Resolution & Escalation: Identify incomplete, unclear, or potentially inauthentic submissions. Escalate issues appropriately and document resolution steps clearly for auditability.
- SOP & Process Adherence: Follow defined validation procedures using step-by-step checklists. Ensure documents are correctly tagged and logged in internal systems.
- Data Integrity & Reporting: Maintain accurate notes, update tickets in a timely manner, and raise trends or recurring issues to management for process improvement.
- Cross‑Functional Collaboration: Work with Training, Quality Assurance, and Subject Matter Experts (SMEs) to refine workflows and identify opportunities to prevent common issues.
What We’re Looking For
- Experience in trust & safety, document verification, credentialing, compliance operations , or customer support —especially in high-compliance or fast-paced environments
- Strong attention to detail and an ability to spot inconsistencies quickly
- Confidence in making quick, sound decisions—even when dealing with limited or ambiguous information
- Excellent verbal and written communication skills, especially when simplifying complex or sensitive topics for customers
- Dependable, organized, and self-motivated—you take ownership and follow through
- Ability to work independently in a remote setup while staying in sync with team goals
- Comfortable using tools like Slack, Google Sheets , and ticketing/task management systems
- Openness to giving and receiving feedback in a collaborative environment
Technical & Workspace Requirements
- Wired internet connection with at least 15Mbps download speed
- Minimum system specs:
- CPU : Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or higher
- RAM : 12 GB (16 GB recommended)
- Quiet, professional working environment
- Noise-canceling headset and a stable power/internet setup
Important
- Please do not Email or InMail any Recruiter or Hiring Managers for this role. The best way to be considered is through applying to the role.
- This role requires the completion of a test assessment; problem solving using made-up (not real world) data. Please ensure to check your inbox + spam folders; you will get the email within 1-2 days after applying.
- Please note that the Expected Salary question in the application form is yearly/annual/per year format. Please do not include monthly or weekly salary expectations.
- The final compensation/salary will be based on the region, skills, and overall assessment & interview performance.
- It is not a recommended to take the interviews via a mobile phone.
Why Clipboard Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
About Clipboard:
Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here .
About Clipboard Health
Clipboard Health connects healthcare facilities with local professionals who can work unfilled shifts. Patients get improved care, and nurses get more flexibility and higher pay. Nurses can compare work details and pay rates (or negotiate for more) in an open, transparent marketplace.
Today, healthcare facilities are understaffed, which can result in poor patient care, regulatory penalties, and employee burnout. Meanwhile, local nurses have time and want to pick up extra shifts. These two parties don’t know each other and aren’t sure if they can work together (licenses, qualifications, or even trust might get in the way). Clipboard Health exists to solve this problem.
About the role
About the Role
We’re hiring a detail-focused, process-driven Onboarding Support Specialist to join our Onboarding & Compliance team . You’ll play a key role in ensuring that healthcare professionals meet compliance standards so they can start working quickly and safely.
This is a front-line operations role that involves handling phone, chat, and email support , validating sensitive documents, resolving issues, and ensuring compliance with internal standards and regulatory guidelines.
If you’re confident speaking with U.S.-based healthcare workers, can stay organized across shifting priorities, and enjoy following well-defined processes while using tech tools effectively—this role could be a great fit.
Key Responsibilities
- Customer Communication: Engage with healthcare professionals via email, chat, and phone to guide them through the document submission process. Resolve discrepancies, verify missing or incorrect information, and maintain clear, professional, and empathetic communication throughout.
- Document Validation & Compliance: Review and validate documents for completeness, accuracy, expiration, and alignment with regulatory requirements and internal SOPs.
- Issue Resolution & Escalation: Identify incomplete, unclear, or potentially inauthentic submissions. Escalate issues appropriately and document resolution steps clearly for auditability.
- SOP & Process Adherence: Follow defined validation procedures using step-by-step checklists. Ensure documents are correctly tagged and logged in internal systems.
- Data Integrity & Reporting: Maintain accurate notes, update tickets in a timely manner, and raise trends or recurring issues to management for process improvement.
- Cross‑Functional Collaboration: Work with Training, Quality Assurance, and Subject Matter Experts (SMEs) to refine workflows and identify opportunities to prevent common issues.
What We’re Looking For
- Experience in trust & safety, document verification, credentialing, compliance operations , or customer support —especially in high-compliance or fast-paced environments
- Strong attention to detail and an ability to spot inconsistencies quickly
- Confidence in making quick, sound decisions—even when dealing with limited or ambiguous information
- Excellent verbal and written communication skills, especially when simplifying complex or sensitive topics for customers
- Dependable, organized, and self-motivated—you take ownership and follow through
- Ability to work independently in a remote setup while staying in sync with team goals
- Comfortable using tools like Slack, Google Sheets , and ticketing/task management systems
- Openness to giving and receiving feedback in a collaborative environment
Technical & Workspace Requirements
- Wired internet connection with at least 15Mbps download speed
- Minimum system specs:
- CPU : Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or higher
- RAM : 12 GB (16 GB recommended)
- Quiet, professional working environment
- Noise-canceling headset and a stable power/internet setup
Important
- Please do not Email or InMail any Recruiter or Hiring Managers for this role. The best way to be considered is through applying to the role.
- This role requires the completion of a test assessment; problem solving using made-up (not real world) data. Please ensure to check your inbox + spam folders; you will get the email within 1-2 days after applying.
- Please note that the Expected Salary question in the application form is yearly/annual/per year format. Please do not include monthly or weekly salary expectations.
- The final compensation/salary will be based on the region, skills, and overall assessment & interview performance.
- It is not a recommended to take the interviews via a mobile phone.
Why Clipboard Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
About Clipboard:
Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here .
About Clipboard Health
Clipboard Health connects healthcare facilities with local professionals who can work unfilled shifts. Patients get improved care, and nurses get more flexibility and higher pay. Nurses can compare work details and pay rates (or negotiate for more) in an open, transparent marketplace.
Today, healthcare facilities are understaffed, which can result in poor patient care, regulatory penalties, and employee burnout. Meanwhile, local nurses have time and want to pick up extra shifts. These two parties don’t know each other and aren’t sure if they can work together (licenses, qualifications, or even trust might get in the way). Clipboard Health exists to solve this problem.