Job Profile Disability Benefits Officer Department: The Winnipeg Civic Employees’ Benefits Program Designated Work Location: 5-317 Donald Street

Closing Date: August 16, 2025

Position Type: Permanent

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Under the general direction of the Director of Disability Benefits, the Disability Benefits Officer is responsible for providing accurate information to Members regarding their application for disability benefits, disability benefit payments and general plan provisions. The Disability Benefits Officer controls disability benefit payments and payroll for Members receiving disability benefits. Performance of this responsibility includes the review and approval of all benefit calculations, overpayments, final disability payroll and annual service and earnings statements. This position negotiates repayment agreements and schedules for Members who have been overpaid disability benefits because of income from other sources.

The Disability Benefits Officer is also responsible for the supervision and training of clerical staff, currently two Calculations Clerks, who perform disability benefit calculations, issue benefit letters to Members who qualify for disability benefits, and complete delegated administrative tasks.

This position also coordinates a listing of potential pending disability Members by requesting and tracking disability claim applications to ensure information is received prior to eligibility for benefits and conducts pre-claim telephone interviews with Members applying for disability benefits, often under difficult medical or financial circumstances.

Benefits As the Disability Benefits Officer you will:

• Responds to enquiries on disability application and benefit payment matters including reduction of benefits due to claim decisions, entitlement to other income, and suspension or termination of benefits;
• Meets/calls with members to assist with disability claim applications and coordinates leave of absence listing, along with receipt of claim applications, responds to questions about disability benefit calculations and related plan provisions, often under difficult medical or financial circumstances;
• Creates correspondence explaining benefit entitlement;
• Consults with Department Human Resources staff and Union representatives when appropriate and to clarify payroll and complex benefit payment information;
• Reviews disability benefit payment calculations for accuracy and consistency with Plan provisions and approves and signs benefit statements;
• Liaise with other disability benefit providers to determine integration of disability benefits from other plans such as MPIC, WCB, CPP, and private insurers;
• Maintains spreadsheets for multiple disability benefits calculations (partial benefits, overpayments, rehabilitation earnings, union increases, COLA adjustments, payroll checking and payroll totals);
• Negotiates arrangements of the recovery of sometimes large overpayments of disability benefits with Members;
• Year-end reconciliation and reports;
• Organize, delegate, prioritize and monitor work assignments to ensure delivery of prompt, accurate information and payments to members and beneficiaries;
• Check calculations for accuracy;
• Check Disability Member communications for accuracy;
• Check payroll coding sheets for accuracy;
• Provide training and ongoing guidance on the preparation of calculations and correspondence;
• Provide performance feedback to the Director of Disability Benefits for the Disability Clerks’ performance reviews;
• Identify and escalate complex plan administration matters and Disability Member issues;
• Support Disability Case Management Consultants to resolve Disability Member issues through research and analysis of plan texts and calculations using procedures;
• Assist in developing and executing procedural modifications to improve services in the Disability Department;
• Ensuring the priority of Customer Service remains on the front line at all times. Provides guidance in areas where improvement is evident and necessary for the Disabled Members.

Your Education And Qualifications Include

• University Degree, preferrably in Commerce with a focus in Leadership, Organizations or Actuarial Mathematics; or equivalent combination of education and experine
• Certified Employee Benefits Specialist Designation (CEBS) - Group Benefits Associate, and/or Canadian Payroll Association Certification - Payroll Compliance Practitioner (PCP) or Certified Payroll Manager (CPM) to be obtained within the first year of employement.
• Proven experience in supervising direct reports, preferably within a unionized environment;
• Experience with Pension and Benefits plans and general knowledge of disability claims is preferred;
• Proficiency with mathematical concepts are required, including knowledge of benefit payment calculations and pension service and earnings concepts;
• Highly-developed and demonstrated analytical, research, problem-solving and decision-making skills, with the ability to effectively and efficiently resolve Member concerns and inquiries;
• Strong communication and relationship building skills—including written and oral communication—with the ability to present information clearly and professionally to a wide range of people, including Plan Members, Union Representatives, City and Non-City Human Resources staff, and other benefit providers such as CPP, WCB and MPIC;
• Demonstrated excellent organization and time-management skills, with the ability to multi-task and meet competing and multiple deadlines while maintaining high-level service and coordinate clerical staff in order to attain desired results;
• Thorough knowledge of disability calculations, payroll systems and practices, and pension plan principles with the demonstrated ability to perform complex benefit payment calculations, and analyze and interpret payroll information and variance reports;
• Demonstrated proficiency in the use of Microsoft Office, with advanced Excel skills;
• Proven self-starter, operating with a strong sense of urgency;
• Ability to represent WCEBP in a professional manner at all times, including respecting and maintaining confidentiality and privacy of all matters and Members;
• A flexible approach to work and a positive attitude, including the willingness and ability to learn and adapt to change;
• Thorough and detailed knowledge of the pension plan provisions, WCEBP’s pension administration system, policies and procedures (within 12 months).

Conditions Of Employee

• The successful applicant must maintain legal eligibility to work in Canada.
• If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Search information, please visit:www.winnipeg.ca/police.
• Applicants will be required to undergo proficiency testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.
• Willingness and ability to successfully complete additional training and/or certificates relevant to this position's duties within specified timeframes, if requested by WCEBP management.
• IMPORTANT : Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

How To Apply APPLY ONLINE , including all documentation listed below:

• Current resume AND/OR Application Form (Required).
• Cover letter.
• Your application documents must clearly indicate how you meet the qualifications of the position.*

Online applications can be submitted in PeopleSoft through the Careers tile on the Employee Self Service homepage. Hours of Work: 8:30 a.m. to 4:30 p.m. (35 hours/week) Employee Group: Winnipeg Association of Public Service Officers (WAPSO) Contact Person: Carrie Potts, Manager of Human Resources & Privacy Officer Email: carriepotts@winnipeg.ca Phone No.: (204) 986-4951 Position Reports To: Charlene Sylvestre, Director of Disability Benefits Only candidates selected for interviews will be contacted.