At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Location: ALS Environmental, Winnipeg

Reports to: Client Services Manager

About the Position: Contract | On-site The Project Manager role specialize in providing technical support and consulting to clients in a particular industry or industries. This position will deal with all aspects of client services on a proactive and problem-solving basis.

Specific Responsibilities:

• Maintain familiarity with regulations/industry-specific needs and developments in clients’ industries;
• Adhere to ALS Client Service Guidelines as provided in the Client Service Manual and National and Local Standard Operating Procedures including Quality procedures;
• Remain current on developments in clients’ industries;
• Receive and respond to client calls, e-mails and requests within timeframe outlined in the client service manual or in the timeframe requested by client;
• Provide technical advice regarding analytical programs, tests, sampling, sample handling, prices and testing requirements;
• Prepare, review and approve data reports and invoices;
• Track client projects on the LIMS system and provide status updates to the lab manager or clients when requested;
• Immediately after login, review chain of custody /analytical request forms received in login and modify login requests if required so that the laboratory performs the proper test;
• Prepare, issue, and follow up of higher quotes
• Review, approve, and transmit data reports and invoices, including any custom client specific uploads and/or transmissions (EDDs, invoices, Watertrax, etc....);
• Receive and upload sublet reports
• Maintain communication with laboratory staff on turnaround times and relay appropriate information to clients;
• Assess client needs, formulate technical approaches, and assist with proposal preparation and client sublet requirements;
• Arrange and administer special project/business development initiatives;
• Work with the Client Services Manager and Lab Manager to evaluate new work opportunities and plan for their implementation;
• Meet with clients on a regular basis as per goals set out by ALS management;
• Communicate information relative to customers, contracts, and status of opportunities to Lab Manager;
• Coordinate and communicate with other areas (i.e. management, other laboratories, other analytical areas) on project status and problem resolution;
• Prepare monthly reports on activities for the Lab Manager;
• Train and/or coordinate activities for other staff as required by management;
• Represent the lab at meetings/conferences/trade shows as required;
• Performs all work-related tasks in a manner that is in compliance with all company policies and procedures;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

Required Knowledge, Skills & Abilities:

• Excellent English comprehension and communication skills required (auditory, verbal, written, and reading);
• Advanced user of Microsoft Office (Word and Outlook), with basic knowledge of computers;
• Accurate and efficient data entry skill is an asset;
• Ability to perform repetitive tasks accurately in a fast-paced environment;
• Well organized, with the ability to meet strict deadlines;
• Analytical and process oriented, with the ability to critically think in ambiguous situations
• Ability to work independently and as part of a team;
• Strong work ethic and willingness to take on varied tasks as required;
• Commitment to excellence and a client-focused attitude.

Required Qualifications

• Completion of high school diploma or equivalent required;
• B.Sc. or technical diploma in related field an asset;
• 3-5 years’ experience working in a fast-paced, production, and/or preparation environment;
• 5 years’ experience working with clients/customer service;
• Valid unrestricted license for personal vehicle use applicable in the province/territory;
• No major driving violations and no more than two minor violations/incidents.

Physical Demands

• Ability to lift up to 30lbs and carry for short distances;
• Manual dexterity to perform intricate and/or repetitive tasks;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• You may be exposed to unpleasant odours.

Our Benefits Include:

• An estimated hourly pay of $33.05 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company

Please note: Benefits vary based on employee status.

Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How To Apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.