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Linux Desktop Engineer

Kyndryl1 day ago
Hybrid
Toronto, Ontario, Canada
Senior Level
CONTRACTOR

About the role

Position: Linux Desktop Engineer

Client: Private Sector Technology Company Location: Toronto (Hybrid) Duration: 6 - 12 Months initially, potential for Contract to Hire

Overview

Must have experience with BigFix, Zscaler and engineering depth

Must-Have Skills

7+ years of Desktop Support experience in enterprise environments Strong Linux Desktop Support and Administration (Ubuntu, RHEL, CentOS, Rocky Linux) End-to-end desktop/laptop support including hardware, software, OS, and peripherals Experience with Level 2/Level 3 support and incident management Strong troubleshooting skills for Linux OS, applications, networking, VPN, and connectivity issues Experience with ServiceNow or similar ticketing systems Knowledge of Active Directory, LDAP, and user account management Shell scripting (Bash) and basic automation experience Excellent customer-facing communication skill

Key Responsibilities

Provide end-to-end support for Linux desktop and laptop environments. Troubleshoot and resolve complex hardware, software, operating system, and application issues. Install, configure, patch, and maintain Linux desktop operating systems and applications. Support user onboarding, workstation deployments, upgrades, and hardware refresh activities. Manage incidents, service requests, and escalations while meeting SLA requirements. Troubleshoot network, VPN, printer, authentication, and connectivity issues. Collaborate with infrastructure, network, security, and application teams to resolve technical issues. Create and maintain technical documentation and knowledge base articles. Act as a senior escalation point for desktop support-related issues and provide mentoring to junior team members

#IndKyn Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada**

About Kyndryl

IT Services and IT Consulting
10,000+
Founded in 2021

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.

We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.

Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.

Together, we are the heart of progress.

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