##Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

AtAviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

##The Opportunity

We have a career opportunity for a people leader in our Ovation Underwriting team. As the Front Line Manager you will play a meaningful role in ensuring that our Ovation Sales & Service Centre is able to offer a compelling value proposition, and that all the critical work done and delivered to the broker/agent is of superior quality.

What you'll do:

• You will be passionate about improving customer happiness whenever contact is made with the Ovation Sales & Service Centre. As a partner to a strong national brand, and official representative of Aviva, our department is expected to deliver an extraordinary broker/agent experience.
• You will have the opportunity to coach, counsel, and develop team members to achieve maximum performance and superior quality in Underwriting, Pricing, and ensure Broker/Agent experience align to our business objectives.
• Your ability to demonstrate rewards and recognition programs to drive strong results will motivate and inspire others.
• Monitoring team productivity, you will recommend and implement changes including workload distribution and assigned functional service level agreements.
• Leading the team to continuous improvements, consistency and standard methodologies, your motivation will help to build and deliver on our SLA targets
• Be available as subject matter expert to Ovation underwriting team and brokers to resolve technical and complex underwriting issues.
• Maintain high level of accuracy and product knowledge as required in a cross line, cross brand team.
• Encourage training for team members and newly hired underwriters.
• Provide team with regular coaching and updates on performance results.
• Evaluate employee performance and conduct performance appraisals for assigned team members.
• Participate in recruitment and salary review/recommendation process in accordance with organizational standards.
• Change leadership – lead by example, embrace change, develop stakeholders!

What you'll bring:

• 5 years' insurance underwriting experience. At least 2 years’ experience in a high-value underwriting environment would be a huge plus
• Bi-lingual in French and English is an asset, but not required
• Excellent interpersonal skills and strong communication
• Strong decision-making and analytical skills
• High degree of collaboration, negotiation and influencing skills
• Strong customer service skills
• Leadership and team management skills with shown mentorship for performance skills
• Ability to apply basic project management methodology to the management and/or support of change initiatives
• Superior customer and results focus
• Strong presentation skills
• Excellent organizational skills, ability to prioritize
• Change management skills and support to assist in the implementation of change
• Related experience in a call center /contact center environment
• Flexible availability to work at home and in office

What you’ll get:

• The salary band for this position ranges from $95,000 to $110,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model .
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.