Who We Are: At 4Refuel we believe that our people are our greatest asset. We’re dedicated to fostering a vibrant workplace culture where every employee feels valued, engaged, and inspired to contribute their best. We are proud to have achieved an employee engagement score of 93%, paired with our superior safety culture, 4Refuel was recently awarded a prestigious WSIB honor, winning ‘Canada’s Best Health & Safety Culture’. Among other notable achievements, 4Refuel has also been recognized as: Great Place to Work, Canada’s Safest Employers, and Best Workplaces for Women from a Great Place to Work Canada.

As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 30 years and ranks among the country’s largest fuel buyers.

Job Summary

The Operations Supervisor is responsible for planning and coordinating daily and weekly workloads to support departmental and facility objectives, while exemplifying the organization’s core values of integrity, diversity, and delivering results. This role leads the operational team by providing clear direction, fostering relationships and development, as well as optimizing performance. By effectively managing people, processes, and resources, the Operations Supervisor drives revenue growth, enhances technical productivity, and ensures a consistently high level of customer satisfaction.

People Leadership

• Lead workforce planning to ensure appropriate staffing levels that support operational excellence and business continuity.
• Champion recruitment, hiring, onboarding, and performance management to build and retain a high-performing team.
• Set the standard for professional conduct and ethical decision-making, fostering a respectful and inclusive work environment.
• Drive employee engagement, morale, and collaboration by promoting clear communication, trust, and shared accountability.
• Lead a strong safety culture by visibly modeling safe work practices and reinforcing compliance with company policies, regulatory requirements, and industry standards.
• Proactively identify safety risks and lead corrective and preventative actions to eliminate hazards and reduce incidents.
• Facilitate and support ongoing safety leadership through meetings, toolbox talks, training initiatives, and compliance audits.
• Ensure team members are fully trained, certified, and equipped to perform their roles safely, including the safe operation of fleet vehicles and equipment.

Operational Leadership & Performance Management

• Plan, monitor, and ensure daily and weekly fuel distribution activities to ensure productivity service levels, and departmental targets are consistently met or exceeded.
• Ensure strict adherence to operational procedures, quality standards, and regulatory requirements governing fuel handling, storage, and transportation that support customer service excellence.
• Monitor operational performance, identifying trends and implementing corrective to improve efficiency, safety, and customer service.
• Examine operational reports (including inventory, sales, and daily activity reports) to ensure optimal departmental and facility performance.
• Ensure compliance with company policies, environmental regulations, and safety standards across all operational activities.
• Support hands-on operational requirements as needed, including delivering and unloading fuel to customers in accordance with safety and regulatory standards.

Customer Service Excellence

• Provide prompt, effective resolution of customer inquiries and escalated service issues to maintain high levels of customer satisfaction and retention.
• Analyze customer concerns, related to fuel delivery, scheduling, quality, and service reliability, identifying root causes and driving sustainable solutions.
• Ensure work orders, delivery records, and service documentation are accurate, and updated to support clear and timely communication with customers.
• Measure and monitor key customer service metrics and implement improvements where needed.
• Partner closely with Sales and Commercial, Health and Safety, and Sustainability teams to improve customer engagement, address service gaps, and strengthen long-term customer relationships

Experience & Background

• Minimum 3–5 years of supervisory or management experience, preferably within the transportation, distribution, or logistics industry.
• Experience delivering exceptional customer service in a fast paced operational environment.
• Hands-on fleet operations and customer delivery experience.
• Repair and fleet maintenance experience considered an asset.
• Proven vendor management experience.

Skills & Competencies

• Strong leadership abilities with demonstrated success in training, coaching, and performance management.
• Excellent communication, decision making, and problem solving skills.
• Ability to work collaboratively while maintaining a safety and compliance first mindset.
• Capable of managing multiple priorities in a dynamic environment.

Certification & Additional Requirements

• Valid Class 5 driver’s licence with Air endorsement and a clean driving record.
• Candidate must be willing to upgrade to a Class 3 licence within the first year of employment.
• Willingness to work extended, flexible hours, including afternoons, evenings, weekends, and participation in a rotating on call schedule.
• Ability to adapt to business needs and support operational demands as required.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check
• Medical & Drug Testing

Thank you for your interest in applying, only qualified applicants will be contacted.

4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

**Transparency Notice:**At 4Refuel we use AI-powered tools to help streamline our application review process. These tools assist our recruiters in identifying relevant skills and experience within resumes. However, all final decisions regarding interviews and hiring are made by our human recruitment team. We are committed to a fair and equitable hiring process for all candidates.