Job available in these locations:

Windsor, Ontario, Canada

Toronto, Ontario, Canada

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Reporting to the Manager, Network Operations the Senior Network Analyst plays a lead role in the Network Administration team responsible for support of the GreenShield network including switching, routing, firewall, IPS, and telephony infrastructure.

• Support the delivery of IT services to meet service level agreements (SLA) for internal and external customers.
• Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
• Enterprise networking environments including Data Centre, Campus and Cloud networks
• Campus Wired & Wireless environments
• Policy management and control platforms for wired, wireless and VPN
• Network-based security appliances such as firewalls & intrusion prevention system (IPS)
• Network Services Automation
• Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following service
• Customer Engagement - IP telephony & Contact Center services
• Room-based video collaboration endpoints and video interoperability systems
• Monitor network performance and capacity in the areas of response, throughput, availability, and capacity.
• Leads change, incident, and problem management tasks with production network team.
• Knowledge management input, development of support runbooks and transition to operational process.
• Conduct performance monitoring and baseline analysis, with a keen focus on improving service robustness, resilience, and stability.
• Participate in maintenance and testing of disaster recovery plans, processes, and procedures necessary to recover services in the event of a disaster.
• Responsible to comply with corporate IT and Security policies.
• Manage vendor relationships for maintenance and support of existing systems. Also, leverage these relationships to explore new technologies.
• Collaborate closely with other IT and business teams in the development and implemention of new solutions following the GreenShield project delivery processes.
• Provide mentorship within the Team as a Senior technical resource.
• Provide 24x7 on-call support on a rotating basis.
• The ability to work occasional early or late shifts to support changes.
• Occasional travel will be required.

WHO WE'RE LOOKING FOR

• A university degree or college diploma in Computer Science or a related discipline.
• Minimum of 10 years’ experience with network support in Enterprise class IT environments.
• Experience with the following is required:
• TCP/IP, DNS and web-based technologies
• Datacenter (Cisco Nexus)
• LAN (Cisco/Meraki)
• Routing (OSPF, BGP)
• SD-WAN (Aruba/SilverPeak)
• Wireless network (Cisco/Meraki)
• Network Analysis Tools (Viavi/PRTG)
• Zero Trust Network Architecture
• Cloud Networks: Azure, GCP, AWS
• Experience with the following will be an asset:
• Firewall (CheckPoint), IPS (Cisco Firewpower)
• Video Conference
• Telephony (Avaya including Avaya Aura Contact Center, Nuance IVR)
• Contact Center applications (Verint WFO and EM)
• Experience supporting Intel servers, AIX servers, and Pure Storage are a definite asset.
• Clear and effective written and oral communication skills with the ability to communicate to all levels of internal and external customers.
• Excellent planning, organizing, and time management skills with strong attention to detail.
• Possess strong analytical skills and the ability to creatively develop solutions to problems.
• Must be a team player with the ability to work independently in a rapidly changing environment.
• Candidates must currently hold or be eligible to obtain a Goverment of Canada Relibaility Status security clearance.

NICE TO HAVE

• Bilingual French/English would be an asset

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).