Top Benefits
About the role
Who you are
- Solution focused with excellent communication skills
- Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365
- Knowledge of how to diagnose and resolve basic technical issues
- Customer-oriented and cool-tempered
- Propensity to work under pressure with a large workload
- Has IT, Computer Science or relevant field experience
What the job involves
- This position will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment
- This role will be based out of our Toronto office (in person 3-5 days a week) to support user and hardware needs
- As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes
- Provide L1 support for hardware and software needs through a ticketing system
- Resolve issues for team members via slack or in person
- Track issues and resolutions
- Guide team members through the troubleshooting process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems in service management software
- Pass on any feedback or suggestions by team members to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Assist in management of identity and access management in accordance with established policies and procedures
- Identify the optimum solution based on the issue and details provided by team members
Benefits
- Competitive base salary
- 2x/year performance reviews
- RRSP and 401k
- Generous equity options
- $1,200 annual learning & development allowance
- Unlimited PTO (really!)
- Recharge days throughout the year
- Parental leave + top-up program
- Annual $200 travel allowance
- Employee-exclusive discounts
- Health, dental, and vision insurance on day one
- $360 annual wellness allowance
- Employee assistance programs
- $500 WFH allowance (one-time)
- Free food Fridays!
About Super
We are the only creative, strategy and media center in Latin America founded by Latinos.
The SuperTM family, led by its founding partners Damián Kepel, Sebas Yumatle, Mariano Mataloni, Rodrigo Diaz Aran, Andy Clar and Alvaro Yermoli is made up of over 380 talented members in 9 countries.
Moreover, the SuperTM Woman division, led by founding partner Andy Clar, consists of interdisciplinary teams made up of 50 independent SuperTM Women in each country.
We are headquartered in Buenos Aires and have offices in Miami, São Paulo, Lima, Mexico City, Santiago, Madrid, Bogotá and Montevideo, where we work with regional muscle and local knowledge. Across all countries we operate in, we are the same company—the same team, with same culture.
At SuperTM, strategy and creativity is our game—and we build on these two pillars for every single thing we do. In order to measure and reach our goals, we dig deep into and work with Big and Small Data.
Our audiovisual production branch, SuperTM Productora Audiovisual, was created to provide our clients with an immediate answer to their needs by combining the audiovisual formats of today with the innovations of tomorrow.
And with SuperTM Media, our own performance-driven online and offline media agency, we make sure our client’s messages reach the right audience.
Top Benefits
About the role
Who you are
- Solution focused with excellent communication skills
- Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365
- Knowledge of how to diagnose and resolve basic technical issues
- Customer-oriented and cool-tempered
- Propensity to work under pressure with a large workload
- Has IT, Computer Science or relevant field experience
What the job involves
- This position will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment
- This role will be based out of our Toronto office (in person 3-5 days a week) to support user and hardware needs
- As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes
- Provide L1 support for hardware and software needs through a ticketing system
- Resolve issues for team members via slack or in person
- Track issues and resolutions
- Guide team members through the troubleshooting process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems in service management software
- Pass on any feedback or suggestions by team members to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Assist in management of identity and access management in accordance with established policies and procedures
- Identify the optimum solution based on the issue and details provided by team members
Benefits
- Competitive base salary
- 2x/year performance reviews
- RRSP and 401k
- Generous equity options
- $1,200 annual learning & development allowance
- Unlimited PTO (really!)
- Recharge days throughout the year
- Parental leave + top-up program
- Annual $200 travel allowance
- Employee-exclusive discounts
- Health, dental, and vision insurance on day one
- $360 annual wellness allowance
- Employee assistance programs
- $500 WFH allowance (one-time)
- Free food Fridays!
About Super
We are the only creative, strategy and media center in Latin America founded by Latinos.
The SuperTM family, led by its founding partners Damián Kepel, Sebas Yumatle, Mariano Mataloni, Rodrigo Diaz Aran, Andy Clar and Alvaro Yermoli is made up of over 380 talented members in 9 countries.
Moreover, the SuperTM Woman division, led by founding partner Andy Clar, consists of interdisciplinary teams made up of 50 independent SuperTM Women in each country.
We are headquartered in Buenos Aires and have offices in Miami, São Paulo, Lima, Mexico City, Santiago, Madrid, Bogotá and Montevideo, where we work with regional muscle and local knowledge. Across all countries we operate in, we are the same company—the same team, with same culture.
At SuperTM, strategy and creativity is our game—and we build on these two pillars for every single thing we do. In order to measure and reach our goals, we dig deep into and work with Big and Small Data.
Our audiovisual production branch, SuperTM Productora Audiovisual, was created to provide our clients with an immediate answer to their needs by combining the audiovisual formats of today with the innovations of tomorrow.
And with SuperTM Media, our own performance-driven online and offline media agency, we make sure our client’s messages reach the right audience.