About the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose
The Contact Center Human Resources Leader leads a Human Resources and Learning team to develop and implement people strategies that improve the Associates and the omni-channel end-to-end customer experience.
In this role, the person is accountable for leading initiatives in the areas of Associate Engagement, Learning and Development, Organizational Effectiveness, Talent Acquisition, Performance Management, Associate Relations, HR Compliance, and HR Communications.
The role ensures that HR programs and processes are executed in order to maximize positive impact and engagement in line with associate, business and customer requirements. The Contact Center HR Leader reports to the Senior Manager, Human Resources Central Operations.
Major Tasks, Responsibilities and Key Accountabilities
- Select, coach, and motivate a team of Human Resources / Learning professionals
- Develop and execute short and long-term contact centre Human Resources strategies
- Lead talent acquisition initiatives to attract top talent for the different lines of business
- Drive process improvement to the benefit of Associate and Customer Experience
- Lead and develop learning & development initiatives in line with business and Associate needs
- Partner with business leaders to ensure qualified successors are identified and ready for critical roles
- Improve and champion workforce diversity, equity and inclusion programs
- Provide counsel, support, strategic HR guidance to leaders on change management initiatives, Leadership effectiveness and Associate engagement
- Conduct workplace investigations
- Collaborate cross-functionally with other business and HR teams within the organization to align on initiatives impacting both the customer and associate experience
- Promote Home Depot’s culture and values
Experience/Knowledge Required
- A passion for leading, coaching, and inspiring a team
- Exceptional commitment to Associates and Customer Experience
- Ability to build strong relationships and influence leaders and associates at various levels
- Strong work ethic and sense of responsibility and confidentiality
- Excellent communication skills
- 8–12 years of progressive Human Resources generalist / leadership experience
- Proficiency with PC applications (Word, Excel, PowerPoint) and social tools (LinkedIn, etc.)
- Must fulfill minimum time-in-position (1 year) and performance management code requirements
- Limited travel will be required
- Must live within a commutable distance to SSC
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.
About the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose
The Contact Center Human Resources Leader leads a Human Resources and Learning team to develop and implement people strategies that improve the Associates and the omni-channel end-to-end customer experience.
In this role, the person is accountable for leading initiatives in the areas of Associate Engagement, Learning and Development, Organizational Effectiveness, Talent Acquisition, Performance Management, Associate Relations, HR Compliance, and HR Communications.
The role ensures that HR programs and processes are executed in order to maximize positive impact and engagement in line with associate, business and customer requirements. The Contact Center HR Leader reports to the Senior Manager, Human Resources Central Operations.
Major Tasks, Responsibilities and Key Accountabilities
- Select, coach, and motivate a team of Human Resources / Learning professionals
- Develop and execute short and long-term contact centre Human Resources strategies
- Lead talent acquisition initiatives to attract top talent for the different lines of business
- Drive process improvement to the benefit of Associate and Customer Experience
- Lead and develop learning & development initiatives in line with business and Associate needs
- Partner with business leaders to ensure qualified successors are identified and ready for critical roles
- Improve and champion workforce diversity, equity and inclusion programs
- Provide counsel, support, strategic HR guidance to leaders on change management initiatives, Leadership effectiveness and Associate engagement
- Conduct workplace investigations
- Collaborate cross-functionally with other business and HR teams within the organization to align on initiatives impacting both the customer and associate experience
- Promote Home Depot’s culture and values
Experience/Knowledge Required
- A passion for leading, coaching, and inspiring a team
- Exceptional commitment to Associates and Customer Experience
- Ability to build strong relationships and influence leaders and associates at various levels
- Strong work ethic and sense of responsibility and confidentiality
- Excellent communication skills
- 8–12 years of progressive Human Resources generalist / leadership experience
- Proficiency with PC applications (Word, Excel, PowerPoint) and social tools (LinkedIn, etc.)
- Must fulfill minimum time-in-position (1 year) and performance management code requirements
- Limited travel will be required
- Must live within a commutable distance to SSC
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.