Jobs in Hamilton, Ontario
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in Hamilton, Ontario
Client Care & Order Specialist
Client Care & Order Specialist
Manager, Cost & Financial Analysis
Manager, Cost & Financial Analysis
Job ID #31715: Dietary Aide - Casual
Job ID #31715: Dietary Aide - Casual
OCCT-Occupational Therapist
OCCT-Occupational Therapist
Job ID #31625: Manager, Strategy and Architecture
Job ID #31625: Manager, Strategy and Architecture
Job ID #31735: Operator, Roads (Periodic Posting)
Job ID #31735: Operator, Roads (Periodic Posting)
Job ID #31734: Senior Project Manager, Design Services
Job ID #31734: Senior Project Manager, Design Services
Designated Pharmacy Manager
Designated Pharmacy Manager
Job ID #31736: Heavy Equipment Operator (Periodic Posting)
Job ID #31736: Heavy Equipment Operator (Periodic Posting)
Job ID #31724: Quality Control Technician Landscape Architectural Services
Job ID #31724: Quality Control Technician Landscape Architectural Services
Job ID #31730: Epidemiologist
Job ID #31730: Epidemiologist
Job ID #31739: Lead Hand/Operator, Roads
Job ID #31739: Lead Hand/Operator, Roads
Job ID #31725: Application Support Specialist - Commerce
Job ID #31725: Application Support Specialist - Commerce
Job ID #31706: Program Assistant - Licensing & Bylaw Services
Job ID #31706: Program Assistant - Licensing & Bylaw Services
Job ID #31733: Systems Analyst - Business Applications
Job ID #31733: Systems Analyst - Business Applications
Job ID #31723: Senior Project Manager - Quality and Performance
Job ID #31723: Senior Project Manager - Quality and Performance
Job ID #31686: Facility Attendant
Job ID #31686: Facility Attendant
Job ID #31718: Permit Application Specialist
Job ID #31718: Permit Application Specialist
Job ID #31737: Concrete Finisher (Periodic Posting)
Job ID #31737: Concrete Finisher (Periodic Posting)
Job ID #31710: Operator Parks (PERIODIC)
Job ID #31710: Operator Parks (PERIODIC)
Client Care & Order Specialist
About the role
Company Overview
Capital Fire & Security Inc. is a leading provider of fire alarm and security systems, dedicated to protecting businesses and communities. We pride ourselves on professionalism, innovation, and exceptional customer service within the life-safety industry.
Position Summary
We are seeking a reliable and detail-oriented Client Care & Order Specialist to support daily operations at our Concord office. This role is central to customer communication, order processing, and coordination between internal teams. The ideal candidate is organized, customer-focused, and comfortable in a fast-paced office environment.
Key Responsibilities:
• Process and manage customer orders accurately and efficiently • Provide professional customer support via phone and email • Answer all incoming calls and direct inquiries as needed • Enter and track customer service order requests • Schedule deliveries for access fobs and card orders • Maintain accurate data entry, records, and spreadsheets • Update site visit tracking spreadsheets • Set up and manage new project files • Dispatch service calls and support daily office operations • Collaborate with sales and technical teams to resolve customer inquiries • Follow up on customer requests to ensure timely resolution • Maintain high standards of professionalism and communication • Assist with customer issue resolution using empathy and problem-solving skills
Qualifications & Skills:
• Previous experience in customer service, order desk, or administrative support preferred • Strong verbal and written communication skills • Excellent organizational skills and attention to detail • Ability to multitask and manage competing priorities • Proficient with Microsoft Office (Excel, Word, Outlook) • Strong data entry and record-keeping skills • Professional phone etiquette and customer-first approach • Ability to work independently and as part of a team • Experience in security, fire alarm, or construction-related industries is an asset