Jobs in London, Ontario
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in London, Ontario
Client Care & Order Specialist
Client Care & Order Specialist
Contract Officer - London Health Sciences Centre Research Institute
Contract Officer - London Health Sciences Centre Research Institute
Respiratory Therapist, Respiratory Therapy
Respiratory Therapist, Respiratory Therapy
Administrative Support Clerk - 4 Unilingual & 1 Bilingual (English/French)
Administrative Support Clerk - 4 Unilingual & 1 Bilingual (English/French)
Nurse Practitioner
Nurse Practitioner
Medical Radiation Technologist - General Radiology UH
Medical Radiation Technologist - General Radiology UH
Abilities Management Specialist - Occupational Health & Safety Services
Abilities Management Specialist - Occupational Health & Safety Services
Occupational Therapist, WSIB Specialty Clinic
Occupational Therapist, WSIB Specialty Clinic
Sr Clinical Specialist - London, Ontario
Sr Clinical Specialist - London, Ontario
Data Engineer
Data Engineer
Temporary Utility Data Services Representative
Temporary Utility Data Services Representative
PT Food Program Facilitator
PT Food Program Facilitator
AMOSO Team Assistant- Academic Medical Organization of Southwestern Ontario
AMOSO Team Assistant- Academic Medical Organization of Southwestern Ontario
Rep. II, Emprunts, Centre de contact
Rep. II, Emprunts, Centre de contact
Care Coordinator - Complex
Care Coordinator - Complex
Terminal Operative
Terminal Operative
Addiction and Mental Health Worker, Hubs
Addiction and Mental Health Worker, Hubs
Addiction and Mental Health Worker (Nights), Hubs
Addiction and Mental Health Worker (Nights), Hubs
Registered Nurse - Diabetes Educator
Registered Nurse - Diabetes Educator
Outside Sales Representative - London, ON
Outside Sales Representative - London, ON
Client Care & Order Specialist
About the role
Company Overview
Capital Fire & Security Inc. is a leading provider of fire alarm and security systems, dedicated to protecting businesses and communities. We pride ourselves on professionalism, innovation, and exceptional customer service within the life-safety industry.
Position Summary
We are seeking a reliable and detail-oriented Client Care & Order Specialist to support daily operations at our Concord office. This role is central to customer communication, order processing, and coordination between internal teams. The ideal candidate is organized, customer-focused, and comfortable in a fast-paced office environment.
Key Responsibilities:
• Process and manage customer orders accurately and efficiently • Provide professional customer support via phone and email • Answer all incoming calls and direct inquiries as needed • Enter and track customer service order requests • Schedule deliveries for access fobs and card orders • Maintain accurate data entry, records, and spreadsheets • Update site visit tracking spreadsheets • Set up and manage new project files • Dispatch service calls and support daily office operations • Collaborate with sales and technical teams to resolve customer inquiries • Follow up on customer requests to ensure timely resolution • Maintain high standards of professionalism and communication • Assist with customer issue resolution using empathy and problem-solving skills
Qualifications & Skills:
• Previous experience in customer service, order desk, or administrative support preferred • Strong verbal and written communication skills • Excellent organizational skills and attention to detail • Ability to multitask and manage competing priorities • Proficient with Microsoft Office (Excel, Word, Outlook) • Strong data entry and record-keeping skills • Professional phone etiquette and customer-first approach • Ability to work independently and as part of a team • Experience in security, fire alarm, or construction-related industries is an asset