Title: Administrative Support Volunteer

Program: West End Integrated Falls Prevention Program (WEIFPP)

Department: Integrated Healthcare

Location: Pinecrest-Queensway Community Health Centre, 1365 Richmond Rd.

Supervisor: Shawana Shah, Manager- Community Mental Health

Hours: 7-14 hours/week

Who We are:
Pinecrest-Queensway Community Health Centre (PQCHC) is a community benefit organization providing comprehensive primary healthcare and innovative community programming through our multiple service locations in Western Ottawa and through our regional programming. At PQ, we strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and community to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity organization that values diversity in its workforce. If at any stage in the selection process you require accommodation due to a disability, please let us know the nature of the required accommodation.

Volunteers:
At PQCHC, volunteers and staff are considered partners and work in collaboration to uphold the Centre's principles, values, and mission. They contribute unique knowledge; experiences; and skills that help PQCHC to better connect with Ottawa's west end community, reflect its diversity, and serve its specific needs.

Program Summary:
The West End Integrated Falls Prevention Program (WEIFPP) aims to reduce the number and impact of falls suffered by seniors living in the west end of Ottawa. The program provides assessment and intervention for high-risk seniors and advocates and identifies gaps in services for seniors.

Position Summary:
The Volunteer Administrative Support assists the West End Integrated Falls Prevention Program (WEIFPP) team with day-to-day administrative tasks that support program delivery to older adults and at-risk populations.

Working in collaboration with program staff, the volunteer plays an important role in maintaining accurate records, supporting communication with clients, and ensuring the smooth organization of program materials and data.

Key Responsibilities:
Administration & Data Support

• Assist with data entry and data verification
• Create posters and other promotional materials as required
• Ensure accuracy, completeness, and confidentiality of client and program information
• Support the preparation of materials for programming and Mobile clinics.

Client & Program Support

• Make phone calls to clients (e.g., surveys, follow-ups, basic information sharing)
• Assist with organizing program materials and documentation
• Provide general administrative support to program staff as needed

Teamwork & Collaboration

• Maintain clear and respectful communication with team members
• Support a positive and collaborative team environment

Qualifications & Skills

• Strong attention to detail and accuracy
• Good organizational and time management skills
• Comfortable using computers and basic software (e.g., Microsoft Excel, Word)
• Effective communication skills (oral and written)
• Ability to handle confidential information with discretion
• Experience with administrative tasks or data entry is an asset
• Experience working with older adults or diverse communities is an asset

Personal Suitability

• Reliable and dependable
• Respectful, patient, and empathetic
• Comfortable making phone calls and interacting with clients
• Interest in community health and supporting seniors

Additional Requirements

• English proficiency (oral and written) required
• Other languages are considered an asset
• Understanding and sensitivity to issues affecting seniors, individuals living in poverty, and diverse communities

Commitment

• Flexible volunteer schedule (to be determined based on availability and program needs)
• Training and orientation will be provided