Find your next opportunity

Job details

Customer Service Specialist / Office Administrator About Us The world of ecommerce has evolved immensely over the past decade, and so have we. We have grown our product lineup and reach to become one of the largest North American outdoor lifestyle brands in our product space. Ecommerce has fueled our growth and provided us with the opportunity to offer customers innovative lifestyle products that are well engineered, cleanly designed, and competitively priced. As a company, we have clear and strong ambitions to expand our product offering, enter new markets, and become a household brand name in the outdoor space. We are looking for an empathetic, organized, and customer-focused Customer Service Specialist to join our growing team. As a young company, we support our team members' personal growth and career ambitions with a supportive culture and diverse working environment. We want a candidate who is just as excited as we are about the growth of our operations and brand. What We Offer Comprehensive benefits package, including health and dental coverage Fantastic opportunities to grow within the company Opportunities to take on unique and diverse tasks An open-communication work atmosphere where your voice is heard Responsibilities Answer inbound calls and respond to general questions Answer customer emails and website messages Investigate order concerns and find solutions that balance business and customer needs Work with the e-commerce team to resolve customer issues Use discretionary judgment regarding customer orders and concerns Maintain a positive brand image while interacting with customers, vendors, or retailers Provide price quotes and take customer orders Update information and maintain basic reports in Excel Office Administration & Showroom Support Sit at the reception desk and serve as the first point of contact for the office Accept and manage incoming packages and deliveries for the office Greet and assist walk-in customers visiting the showroom What You'll Bring Ability to manage a database of customer inquiries Superior customer service skills, with effective communication and timely problem-solving Strong initiative and ability to work independently Strong attention to detail Strong organizational skills Excellent time management skills Ability to negotiate and display confidence Ability to handle escalated customer concerns while remaining calm and professional Comfort with front-desk/reception duties and a welcoming, professional presence for walk-in visitors Assets (nice to have): Knowledge of Microsoft Office Suite (Word, Excel), Amazon Seller Central, and Gorgias or related CRM software.

What you’ll do

The role involves managing customer inquiries via phone and email while resolving order concerns to maintain a positive brand image. Additionally, the specialist provides front-desk administrative support and assists walk-in visitors at the showroom.

Requirements

Candidates must possess superior customer service skills, strong organizational abilities, and the capacity to handle escalated concerns professionally. Proficiency in Microsoft Office and experience with CRM tools like Gorgias or Amazon Seller Central are considered assets.

Benefits

• Health Coverage • Dental Coverage

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Time management · Preferred
• Microsoft Excel · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Office Administration
• Problem Solving
• Communication
• Time Management
• Negotiation
• Conflict Resolution
• Microsoft Excel
• CRM Software
• Database Management
• Attention To Detail
• Organizational Skills

Job areas

• Customer Service & Support
• Administrative
• Manufacturing