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Field Service Technician Company Overview: At Wellness Shop, we are passionate about helping customers create the ultimate wellness experience at home. From hot tubs to infrared saunas, cold plunges, All Season Pools and more, we are dedicated to delivering exceptional products and services that enhance our customers' well-being. As a trusted industry leader, we pride ourselves on innovation, excellence, and a customer-first approach. Position Summary: Wellness Shop is seeking a motivated and skilled Field Service Technician to join our award-winning team. You will play a pivotal role in maintaining and repairing our customers’ wellness products, ensuring their satisfaction at every interaction. Success in this role is measured by your ability to diagnose and repair efficiently, deliver exceptional service, and meet on-site sales opportunities to match customer needs. Our Field Service Technicians are brand ambassadors for the Wellness Shop. They must bring strong customer service and communication skills to maintain our customer’s trust with our team. They are adaptable, autonomous and able think critically to quickly solve problems. Service Technician Responsibilities Sales & Service: Perform scheduled service and maintenance on hot tubs, all season pools, cold plunges, and other wellness products. Diagnose and repair issues using diagnostic tools and techniques. Complete service appointments efficiently and accurately, documenting all diagnostics and repair notes in our Field Service Lightning app (FSL). Provide professional recommendations to customers for value-added services and products to enhance their wellness experience. Meet and exceed revenue targets by identifying and suggesting services or products tailored to customer needs. Customer Engagement Communicate completed work and product care tips to customers clearly and professionally. Represent the Wellness Shop brand as a trusted expert in wellness product care and maintenance. Operations Maintain an organized, clean company vehicle, ensuring inventory is accurate and up-to-date. Adhere to all company policies, including dress code and code of conduct, while representing the company on-site. Participate in regular team meetings, sharing insights and feedback to improve team performance. Take responsibility for service quality and resolve any mistakes proactively. Training & Development: Stay updated on new product releases, parts, and technical bulletins from manufacturers. Participate in regular training and performance reviews to continually improve your technical and customer service skills. Qualifications: Education & Experience: High school diploma or equivalent; technical certification or experience in plumbing, electrical, HVAC or other relevant technical field. At least 1-2 years of hands-on experience in field service, maintenance, or a related technical field. Technical Skills: Proficiency in using diagnostic tools and understanding mechanical/electrical systems. Experience with hot tubs, saunas, or related wellness equipment is a plus. Soft Skills: Strong problem-solving and time management skills. Excellent verbal and written communication skills. A customer-first attitude with the ability to build rapport and trust. Other Requirements: Valid driver’s license with a clean driving record. Willingness to travel locally to customer sites. Why Join Wellness Shop? Competitive compensation: $70,000-$100,000 per year (based on experience and performance). Monthly bonus opportunities based on revenue and value-added sales Annual incentive programs Comprehensive benefits package, including health, dental, and vision care. Paid training with ongoing professional development opportunities. Company vehicle, mobile devices (iPhone and iPad) provided. Company uniform & gear provided. Employee discounts on premium wellness products. Supportive team culture with opportunities for career growth.

What you’ll do

Perform scheduled service, maintenance, and repairs on wellness products like hot tubs and saunas. Identify value-added sales opportunities and document all service activities using the Field Service Lightning app.

Requirements

Requires a high school diploma and 1-2 years of experience in field service or a technical trade such as plumbing or electrical. A valid driver's license and a clean driving record are mandatory for local travel.

Benefits

• Health Care • Dental Care • Vision Care • Paid Training • Professional Development Opportunities • Company Vehicle • Mobile Devices • Company Uniform & Gear • Employee Discounts

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Communication · Preferred
• Sales · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Diagnostics
• Plumbing
• Electrical Systems
• HVAC
• Customer Service
• Problem Solving
• Time Management
• Communication
• Field Service
• Maintenance
• Sales
• Technical Troubleshooting

Job areas

• Trades
• Customer Service & Support
• Retail
• Engineering
• Sales