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Job details

Hose & Rubber Supply is a regional company in the Rocky Mountain West with six store locations over five states. We strive to identify and satisfy our customers' needs with our extensive hose and fitting knowledge, large hydraulic and industrial hose and fittings inventory, and hydraulic CNC tube bender. We pride ourselves on problem solving for our wide variety of customers, whether in the oilfield, construction, medical, manufacturing, military, or government. As an Industrial Customer Service Rep, you would be responsible for providing customer service at the counter by understanding Hose & Rubber's products and applications and building and assembling customer orders at our store in Denver, CO. This is a full-time position with benefits. The Industrial Customer Service Rep duties include, but are not limited to: * Greet and work with customers at the counter to identify and satisfy the customer's needs for a quote/order in a profitable and timely manner. * Receive phone calls and emails and work with the sales team and customers to identify and satisfy the customer's needs for quotes/orders in a profitable and timely manner. * For items the store does not carry, create a PO and send to vendor/other branch. * Prepare, build, and assemble customer orders. * Package and ship customer orders per customer requirements. * Work with Field Sales Representatives to generate more business by providing referrals and following up for the results. * Ensure inventory accuracy by updating the system when issues are seen or working with the Warehouse to get issues resolved. The job requires: * Written and verbal communication skills with an emphasis on product knowledge * Customer service skills * Ability to lift up to 75lbs at a time * Ability to perform physical tasks in a warehouse environment * Attention to detail * Basic computer and math skills * Analytical and problem-solving skills Level of Education and Work Experience: * Must be 18 years or older to operate crimper, forklift, shop machinery, etc. * General education degree (GED), H.S. diploma, associate's, or bachelor's degree * 1-2 years of industry specific experience preferred * Understanding of Hose and Rubber's product portfolio and their application preferred Compensation: * Hourly + Commission: $22.00 - $37.00+ per hour (base of $22 per hour, plus monthly counter commission and quarterly profit sharing) * Schedule: 40+ hours a week; Monday to Friday with scheduled Saturday morning rotation (8 am - noon) * Benefits offered: * Paid Holidays and Flexible Time Off * Medical, Dental, and Vision Insurance * Life & Disability Insurance * 401(k) Match and ESOP Contribution Retirement Benefits We are an Equal Opportunity Employer, including disability/vets.

What you’ll do

The Industrial Customer Service Rep is responsible for assisting customers at the counter, processing orders, and managing inventory accuracy. They will also collaborate with the sales team and warehouse staff to ensure timely fulfillment and business growth.

Requirements

Candidates must be at least 18 years old and possess a high school diploma or equivalent, with 1-2 years of industry-specific experience preferred. The role requires the ability to perform physical tasks, including lifting up to 75 lbs, and proficiency in basic math and computer systems.

Benefits

• Paid Holidays • Flexible Time Off • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Insurance • 401(k) Match • ESOP Contribution

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Problem solving · Preferred
• Warehouse operations · Preferred
• Forklift operation · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Product Knowledge
• Order Assembly
• Inventory Management
• Communication Skills
• Math Skills
• Computer Skills
• Problem Solving
• Analytical Skills
• Warehouse Operations
• Forklift Operation
• Attention To Detail
• Lifting Ability
• Tube Bending
• Sales
• Forklift Truck
• Warehousing
• Hydraulics
• Machinery
• Mathematics
• Project Portfolio Management
• Verbal Communication Skills
• Vision Insurance
• Detail Oriented

Job areas

• Customer Service & Support
• Manufacturing
• Trades
• Logistics
• Retail
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives