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JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is field based in Ontario, in the Core Diagnostics Division. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. What You'll Do Operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention. Be the representative of Abbott and the Core Diagnostics brand to the customer with emphasis on laboratory management. Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/ Regional Marketing; Customer Support Center and Technical Service; Finance. This position is a very visible and will influence customer purchase decisions. Accomplishes results individually, working remotely and in collaboration on teams and work groups. Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget. Considers financial and customer implications as part of decision making. Acts as trusted partner and resourceful advocate to existing customers Drive Continuous Improvement Process with our current and future customers by utilizing Business Analytics platform for identifying insights from BI tool and data from Laboratory Information System, helping customer identify Operational optimization initiatives in their Lab and actively participate in implementing and measuring outcomes through AlinIQ Solutions Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Ensure instrument analytical turnaround time (Escalations related to uptime/repair/maintenance). Conduct Quarterly customer business review (Commercial and Service KPI reviews). Replenish and control inventory and CPR management. Creates account specific strategies to retain and grow the business. Drive menu expansion and Value creation (utilization of existing products; new product and new assay applications) based on Menu gap analysis and Instruments Utilization Analysis. Contract Life Cycle and Volume commitment Compliance. Attend Relevant trade Association meetings, conferences and tradeshows. Build customer loyalty and drive up NPS Score through Follow up and improvement (hot sheets). Proactive monitoring and communication via AbbottLink. Carry out lunchtime meetings to demonstrate educational materials and web-based learning about new or existing Abbott solutions, engaging with all grades of lab staff. CRM (Salesforce.com) daily use and data maintenance, tracking calls, pipeline, and opportunities. Driving your territory insights and planning by analyzing Power BI Sales Performance Metrics. Required Qualifications Bachelor’s degree required. Life Sciences/ Microbiology / Engineering (Biomedical / Electrical / Mechanical) Medical Technology or Commercial is preferred One to three years working in a Laboratory environment performing diagnostics tasks in Chemistry, Pathology, Microbiology or Blood Bank (preferred). Three to five years performing sales duties including calling on Health Care Professionals / Medical Lab Technologists to achieve sales targets. Experience providing technical product application and/or hardware support. (Preferred) Experience with salesforce.com and PowerBI. Computer skills (word, excel, power point, internet savvy). In depth understanding of the Diagnostics laboratory environment including process workflow, equipment maintenance, quality control, result Validation and operations. Good understanding of the purchasing process in their territory / province. Anticipates, identifies, and meets internal and external customer needs and requests; negates and Resolves Conflicts; maintains a professional demeanor, even under stressful conditions. Four days a week on the road, minimal over-night travel. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: CRLB Core Lab LOCATION: Canada > Ontario : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

What you’ll do

Act as the primary account management contact for Core Diagnostics customers to improve profitability, loyalty, and retention. Drive business growth through menu expansion, value creation, and the implementation of operational optimization initiatives using business analytics.

Requirements

Requires a Bachelor's degree in Life Sciences, Engineering, or a related field, with 3-5 years of sales experience calling on healthcare professionals. Preferred experience includes 1-3 years in a laboratory environment and proficiency with Salesforce and Power BI.

Benefits

• Career Development • Diversity and Inclusion Programs

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Salesforce.com
• Power BI
• Business Analytics
• Customer Relationship Management
• Diagnostics Laboratory Operations
• Technical Product Application
• Contract Management
• Inventory Control
• Strategic Planning
• Conflict Resolution
• Market Analysis