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Immigrant Services School Settlement Worker Location: Waterloo Region Work Hours: 37.5 Employment Type: Full- Time Contract Number of Vacancies: 1 Anticipated Start Date: September 15, 2026 Contract End Date: June 30, 2027 Deadline to Apply: August 31, 2026 Guaranteed Starting Hourly Wage: $24.30 Role Overview… Are you a talented professional looking for a new opportunity? Do you have a passion for working in a multi-cultural environment supporting newcomers as they navigate their settlement, language learning and employment journeys in Canada? Do you enjoy working with diverse clients and staff? Are you passionate about giving back to community, motivated by work that is truly meaningful and contributes to building a strong, vibrant, healthy, and inclusive community in Stratford-Perth? Are you unafraid to roll up your sleeves and do the work that needs to be done? YMCA of Three Rivers is one of the community’s largest non-profit organizations. We are dedicated to the enrichment of our communities through the development of people and families. Through our work, we foster belonging and wellbeing, and dedicate ourselves to building a healthy and vibrant community every day. What you will do… Languages: Proficiency in a second language is considered an asset, with a preference for Rohingya. As a Settlement Worker you will provide (in person and/or remote) services to newcomer clients including information, orientation and appropriate referrals to community and government services. You will conduct a needs assessment to identify client’s needs and create a service plan, act as an advocate in helping newcomers access services including education, health care, legal systems and support with filling out forms. You will enter information into government/ department databases and prepare monthly statistical reports for the Program Lead. You will connect with ESL schools to provide information and orientation and organize and facilitate group settlement workshops as needed. Additionally you will connect with community partners and explore effective and efficient service sharing. As always, there might be other duties as assigned What you will bring… Ideally, you will have a completion of a community college degree/ diploma or equivalent. 1-2 years of relevant work experience in the field of community service and immigrant settlement. You will have excellent computer knowledge of Microsoft Office and Access, excellent oral and written communication skills, keep abreast with Immigration legislation/policies affecting refugees and immigrants, mediation and conflict resolution. You will work directly with client information so previous experience working with confidential data and client information is strongly preferred. The ability to speak another language would be an asset, particularly one or more of the following: Spanish; Amharic; Tigrinya, or Arabic. We also require Police Vulnerable Sector Records check. What you will gain…. You will join a dynamic team and an organization that has massive impact across our community. You will be joining a local organization but you will also be part of a global movement. Your work will have impact and the community we all call home will be a little better every day because of you. You will also be eligible for a free YMCA membership, Training & Development opportunities, employee referral bonus and the employee assistance program. Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references. The YMCA of Three Rivers proudly serves the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here [https://www.ymcathreerivers.ca/about]. The YMCA of Three Rivers embraces diversity and is committed to creating an inclusive workplace, welcoming applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers. The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation and privacy laws.  In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices.  For more information on the YMCA of Three Rivers’ commitment to privacy, please visit our website [https://www.ymcathreerivers.ca/]. Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted. To explore additional career opportunities with the YMCA of Three Rivers, please visit our Career Page [https://www.ymcathreerivers.ca/careers].

What you’ll do

The Settlement Worker provides in-person and remote orientation, needs assessments, and advocacy services to newcomers. They also manage client data, prepare statistical reports, and facilitate community workshops.

Requirements

Candidates should have a community college degree or diploma and 1-2 years of experience in community service or immigrant settlement. Proficiency in Microsoft Office and knowledge of immigration policies are required, with additional language skills considered an asset.

Benefits

• Free YMCA membership • Training & development opportunities • Employee referral bonus • Employee assistance program

Listed skills

• Data entry · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Needs assessment
• Service planning
• Advocacy
• Case management
• Data entry
• Statistical reporting
• Community outreach
• Workshop facilitation
• Conflict resolution
• Mediation
• Microsoft Office
• Access
• Immigration legislation
• Oral communication
• Written communication
• Statistical Reporting
• Workplace Inclusivity
• Needs Assessment
• Amharic Language
• Arabic Language
• Communication
• Conflict Resolution
• Employee Assistance Programs
• Spanish Language
• Settlement
• Information Processing
• Legislation
• Legal Systems
• Tigrinya Language
• Prioritization

Job areas

• Social Services
• Administrative
• Education
• Settlement Manager
• Family / School / General Social Worker
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers