NCRi is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges.

Job Description

The Administrative Coordinator plays a key role in supporting the day-to-day administrative operations of the team by ensuring accuracy, organization, and efficiency across a variety of office and client-related processes. This role requires a highly organized and detail-oriented individual with strong communication skills, proven office experience, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will be proactive, dependable, and able to provide administrative support to both internal team members and external client-related processes.

Core Responsibilities (includes other reasonable duties)

• Provide general administrative and clerical support to the team.
• Monitor and manage general correspondence in the CSR mailbox, ensuring timely follow-up and proper routing of inquiries.
• Process and post direct payments accurately and efficiently.
• Access various client platforms, including Teranet, FCT, and DRS, to request documentation and log updates where appropriate.
• Support team members by providing coverage during absences and assisting with ongoing operational needs.
• Submit manual credit bureau updates to Equifax as needed and review incoming requests from Equifax.
• Assist with mail handling, distribution, and related office coordination tasks.
• Support data entry for manual new business received from clients, ensuring information is entered accurately and in a timely manner.
• Conduct health and safety checks and report any concerns as required.
• Communicate with building maintenance regarding office-related issues or service requests.
• Maintain accurate records and ensure all administrative tasks are completed witha high levelof attention to detail.
• Assist with additional administrative duties and special projects as assigned.

Requirements

• Proven office or administrative experience in a similar role.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to work independently as well as collaboratively within a team environment.
• Comfortable working in a fast-paced environment with shifting priorities.
• Experience handling correspondence, data entry, and general office coordination is an asset.
• Familiarity with client platforms such as Teranet, FCT, DRS, or credit bureau processes is considered an asset.

Competencies

• Highly organized
• Detail oriented
• Strong communication skills
• Time management and prioritization
• Adaptability
• Team collaboration
• Accountability
• Sense of urgency