Csr Jobs in Acheson, AB
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Acheson, AB
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Top Benefits
About the role
Overland West Freight Lines Ltd. is your key to reach your full potential.
We are looking for an energetic and hardworking Customer Service Representative to join our team!
Job Summary
Reporting to the Administration Manager, the Customer Service Representative provides the essential front-line service to customers and enters information into a central database to be used in tracking and tracing shipments.
Shift
Monday to Friday; 8:00 pm – 4:30 pm
Location
25535 111 Ave T7X 6C8
Key Responsibilities
- Answers inbound customer inquiries via both phone queuing system and email
- Enters pick up requests into local dispatch systems
- Use AS400/LTL400 software to track/trace shipments
- Liaise with dispatch as necessary
- Help maintain a neat work environment which may include tidying up the lunch room occasionally
- Work with Dispatchers and Drivers to confirm delivery and pick up
Qualification Requirements
- Maintain professional Customer Service oriented personality in all customer interactions
- Strong communications skills, both verbal and written
- Work well in a fast-paced team environment
- Strict attention to details
- Problem solving skills
- Proficiency with Microsoft Outlook, Excel and Word
- Transportation experience preferred but will train the right candidate
Compensation & Benefits
- Starting wage: $23.00/hour
- Comprehensive benefits package available including pension matching program upon successful completion of probationary period
To apply
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Please email your resume to:careers@overlandwest.ca with email title – Customer Service Representative - Edmonton
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Please note that the successful candidate will be subject to reference and/or criminal background checks prior to employment.
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We thank all applicants, but only those selected for an interview will be contacted.
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Overland West Freight Lines Ltd. is committed to the principles of employment equity and encourages all qualified members of the designated groups to apply.
#INDHP
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About Overland West
THE BEST COVERAGE IN THE WEST
Overland West Freight Lines Ltd. provides a premier transportation network for all our customers. We put their needs first, ensuring an exceptional service experience through innovation, people, technology and cost efficiency.
OUR CORE VALUES SET US APART FROM THE REST
We create value for our customers through on-time, damage-free, and hassle-free service daily. We provide a work environment where safety is never compromised. We lead with integrity and foster an honest, ethical, and accountable workforce. We strive for continuous improvement through innovation, technology and supporting the people we work with.
HELP US CONNECT
Our goal is to simplify our clients' business. And that starts with finding the right people to help us get the job done. We continually work to grow our business and network organically or by acquisition.
Whether it's on the road or at one of our 24 strategically placed service centers throughout Western Canada, we are intent on putting you first, thanks to our competitive wage packages, flexible work hours, and our inclusive and supportive culture.
ROLES FOR YOU
As the leading expedited over-the-road carrier in Western Canada, we have 24 owned and operated service centers in British Columbia, Alberta, the Yukon and Northwest Territories. With this extensive network, we are always looking for people to join our team.
With our vision of providing the best service possible, our team members are critical to our success. So, if you thrive in a dynamic and fast paced environment, we have a career for you!