Company Description Ex Aurum Jewelers is a retail jewelry company based at 620 Rue Cathcart in Montréal, Quebec, Canada. The company serves a diverse clientele, offering curated jewelry pieces and personalized in-store service. As a local retailer, Ex Aurum Jewelers emphasizes quality, craftsmanship, and an elevated customer experience. Team members work in a professional showroom environment that values integrity, attention to detail, and customer care. Role Description The Customer Service Sales Specialist is a full-time, on-site role based in Montreal, QC. This position is responsible for greeting customers, understanding their needs, and guiding them through product selections to support sales and ensure a positive experience. Daily tasks include answering customer inquiries in person and by phone, providing product information, processing sales and returns, and maintaining accurate records. The specialist also supports visual merchandising, helps keep the showroom organized, and follows company policies and procedures. Collaboration with team members to meet sales goals and uphold high customer service standards is essential.

Qualifications

Strong customer-facing skills, including Customer Service and Customer Support abilities. Focus on Customer Satisfaction and Customer Experience, with a commitment to building long-term relationships. Professional Phone Etiquette and clear, respectful communication in all customer interactions. Previous retail or sales experience, preferably in jewelry, luxury goods, or related fields. Ability to work on-site full time, including evenings and weekends as required. Strong interpersonal skills, active listening, and a solution-oriented mindset. Attention to detail, reliability, and comfort handling point-of-sale systems and basic cash procedures. Proficiency in French and English.