Job Description

Posted Tuesday, March 10, 2026, 12:00 AM

**LOCATION:**This position will be hybrid in Manitoba

**SCHEDULE:**Full-time

**REPORTS TO:**SVP of Insurance Operations & Service

**DIRECT REPORTS:**Residential Underwriting Supervisors, Specialists, Advisors

PURPOSE OF POSITION:

This position is responsible for leading the Residential Underwriting team and the development, growth, and profitability of the residential lines business from a department and corporate perspective.

KEY RESPONSIBILITY AREAS:

• Lead the residential underwriting team

• Manage the residential lines as a portfolio, striking a balance between growth and profit

• Influence the development and deployment of residential insurance products

• Maintaining knowledge of current market trends, wording development and product offerings

• Create and implement project plans for residential lines, product and services

• Cultivate relationships between residential underwriters and brokers

• Implement training for underwriters and brokers

• Create operational efficiencies while maintaining high underwriting quality standards

• Determine and manage residential lines budget

• Develop and provide training, tools, guides and other resources and information to brokers and Underwriting Team as a subject matter expert

• Analyze, evaluate and report on all residential lines activity and results

• Build and maintain relationships with re-insurance partners, and brokers

• Work cross-functionally within Red River Mutual departments (marketing, human resources, broker relations, claims etc.)

• Attend industry, broker and corporate events

• Conduct wording development for residential lines keeping up with current market trends and products

• Support and mentor Residential Lines Supervisors, Specialists and Advisors to engage in current performance management metrics for staff through the development of qualitative and quantitative measurement tools

• Assist, enable and empower supervisors and underwriters in promoting their professional development and in facilitating their education requirements

• Be a positive advocate and ambassador for Red River Mutual both internally and externally.

Leadership:

• To motivate, coach and hold accountable staff under your direction in the business.
• Administer timely performance reviews, assessing needs for education, rewards and setting direction.
• Embody and influence the organization to have the following leadership competencies:

Leadership Competencies

Team Player/

Collaboration

Work collaboratively with colleagues, actively contributes to task teams. Gather input, genuinely value others’ ideas and expertise; willing to learn from others. Support and act in accordance to group decision. Work with others to resolve conflicts, by using problem solving and communication competencies.

Strong Communication Skills/Interpersonal skills

Speak and write clearly and effectively. Listen to others, asks questions to clarify and demonstrates skills in dialogue. Tailors language, tone, style and format to match the audience.

Emotional Intelligence

Understand the non-verbal cues during an interaction, and adjust communications accordingly.

Respect Diversity

Understand it takes people with different ideas, strengths, interests, and cultural backgrounds to make our company succeed. We encourage healthy debate and differences of opinion.

Nurtures growth

Committed to ongoing improvement of your own skills as well as your employees. Look for opportunities to coach/mentor your employees to produce the leaders of tomorrow.

Decision Making/Problem Solving/Critical Thinking

Identifies key issues in complex situations, and comes to the heart of the problem quickly. Gathers relevant info, consider impact, makes decision and propose course of action. Drive business results by using sound critical thinking skills and initiative to make it happen.

Motivate and Inspire People

Inspire and motivate others to be empowered by providing constructive feedback and mentorship, delegate’s responsibility, clarifies expectations, provides information, reviews work and provides feedback. Shows appreciation for effort and achievement. Give autonomy in important areas of their work and involves them when making decisions that affect them.

QUALIFICATION AND SKILLS:

• Proven leadership, team work and collaboration skills

• Excellent written, and verbal communication ability

• Strong problem solving, analytics and critical thinking skills

• High stress tolerance, flexibility and ability to adapt to change

• Able to innovate and persuade key stakeholders

• Effective negotiating, judgement and decision making skills

• Business degree, CIP, and/or equivalent professional qualification

• Minimum 5 years’ experience in underwriting including technical underwriting skills and wording development

• Experience in customer service

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request any time during the recruitment process. Our Accessible employment policies and practices are available on request and in accessible formats. Applicants with disabilities can request accessible formats of communication and/or request an alternative method of applying for a position by contactinghumanresources@redrivermutual.comor1-800-370-2888(toll free).