Athabasca University's AU Service Centre is recruiting for two Student Service Advisor - Level I positions.

One permanent full-time position. One temporary full-time position ending in 2027.

First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02.

The Position:

The Student Service Advisor Level I ("SSA-I") is engaged in the delivery of responsive and integrated services that support academic success and progression with learning goals. A thorough understanding of AU policies, procedures and systems are leveraged to address diverse student queries with a focus on student empowerment and inclusion.

This SSA-I role involves addressing complex challenges in admissions, registration, tuition, and financial aid across diverse student groups and prioritizing first call resolution. The SSA-1 will develop comprehensive knowledge of university systems and services with the ability to support concierge referrals and case management processes when consultation with partnering service units is required.

The SSA-I will contribute to ongoing service system development, provide comprehensive support through omnichannel services, master organizational systems, actively engage with students, offer guidance, and significantly contribute to enhancing the overall student experience.

SSA-I's may be required to work varying shifts which may include daytime, evenings and weekends in-order to serve students anytime and anywhere.

Qualifications:

• A post-secondary diploma or degree in a related field (e.g., Adult Education, Management, Administration, Education, Leadership, Communications).
• A minimum of three years of proven, direct experience working in a university student service provision environment is required. Equivalent combinations of related education and experience may be considered.
• Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal / external stakeholders.
• Ability to work independently and to build and maintain professional working relationships as a collaborative team member and positive representative of the Student Service Centre and AU.
• Ability to interact knowledgeably, comfortably, positively, and respectfully with diverse individuals with a broad range of credentials, abilities, and literacy levels.
• Excellent verbal, written and interpersonal communication skills with superior attention to detail and superior level of accuracy. The ability to communicate complex ideas effectively is essential.
• Excellent time management skills with the proven ability to manage and prioritize multiple tasks and competing deadlines in a very demanding, fast-past environment while maintaining superior accuracy.
• Strong analytical and organizational skills, including problem assessment and escalation.
• Computer proficiency in related data processing, electronic records, databases, communication, and online learning management systems; intermediate or higher skills with Microsoft Suite, Microsoft Dynamics CRM, Contact Centre solutions and learning management system preferred.

A detailed job description can be viewed at:Student Service Advisor-Level I

Contact Information: For more information regarding the role, please contact Danielle Morgan, Team Lead, Care and Coaching, AU Service Centre atdwatkins@athabascau.ca.