Spa Reservations Agent Jobs in Banff, Alberta, Canada
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Banff, Alberta, Canada
Top Benefits
About the role
Company Description
Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Join our vibrant Spa Reservations team at the Castle in the Rockies! Are you detail-oriented, outgoing, and ready to grow your career in Spa Reservations and Spa Revenue Management within the hospitality industry? Enjoy the stunning beauty of the Canadian Rockies while advancing your skills with us.
Starting Rate: $20.18 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.54 Job Duties Include: Consistently provide professional, friendly, and engaging service while managing Spa reservations, internal and external communications, and monitoring voicemail. Produce, audit, and update daily reports for Spa segments, ensuring accuracy and efficiency. Collaborate with Spa Sales, Reception, and Leadership teams to meet/exceed client expectations, booking quotas, and promotional goals. Promote Hotel services, maintain strong product knowledge of Spa offerings, and assist guests in treatment selection and retail sales. Support Spa operations as needed, including reception, attending, group sales, record-keeping, and any other assigned duties.
Qualifications
Your Skills & Qualifications: Previous reservations or sales experience is an asset Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset Book4Time booking system experience an asset Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously Strong computer skills with a working knowledge of Word, and Excel Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
Additional Information
Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
Job-Category: Wellness & Recreation
Job Type: Permanent Job Schedule: Full-Time
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About AccorHotel
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.