Job Title: Mortgage Operations Officer

Location: Montreal, QC (Hybrid) Duration: 12 months contract (with possibility of extension/conversion)

Typical Day-to-Day Responsibilities

Support the Mortgage Discharge department by working across four operational workstations. Review mortgage statements and supporting documentation for accuracy and completeness. Issue mortgage-related documents in accordance with established procedures. Execute transactions accurately, on time, and in line with established guidelines and Service Level Agreements (SLAs). Validate incoming transactions and supporting information before processing adjustments within authority levels. Respond to internal partner requests in a timely and effective manner. Refer or escalate operational issues when required to ensure service quality is maintained. Prioritize and manage workload to meet productivity and service level requirements. Support the timely and accurate completion of business processes. Investigate and escalate non-standard or high-risk activities as appropriate. Review internal processes and identify opportunities for continuous process improvement. Maintain confidentiality while managing correspondence, documentation, and sensitive information. Understand and comply with internal operating procedures, industry regulations, enterprise frameworks, and the Bank Code of Conduct. Adhere to Anti-Money Laundering (AML), Business Continuity Management, and other operational policies. Work independently while collaborating effectively with internal teams and business partners.

Key Responsibilities

Perform operational processing activities accurately and efficiently. Review and validate mortgage statements and related documentation. Issue mortgage discharge documentation and supporting paperwork. Process transactions while ensuring compliance with established policies and procedures. Maintain high levels of accuracy within a high-risk operational environment. Meet strict deadlines while managing high transaction volumes. Utilize MS Office applications and internal banking systems to complete daily responsibilities. Adapt quickly to new systems, processes, and changing business requirements. Support operational excellence through quality processing and attention to detail.

Must-Have Qualifications

Bilingual in English and French (written and verbal). 2–4 years of banking or financial services experience.

Proficiency with MS 365, including

Excel Word Outlook Strong technical aptitude with the ability to quickly learn internal banking systems. Previous experience reviewing documentation and statements.

Nice-to-Have Qualifications

Previous mortgage operations or mortgage servicing experience. Experience with mortgage discharge documentation.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Dexian | Unlock trajectory changing opportunities Unlock business potential with Dexian's comprehensive solutions. Discover staffing, talent development, and valuable resources. Explore now!