Job Description What is the opportunity? To provide full ‘first line of defence’ trade support coverage to the Futures trading desks in multiple time zones and markets. The incumbent will work in the Futures Client Services Department and will be cross trained to assist in the Clearing Department as required. The incumbent will primarily support the Futures Client Services team to ensure efficient and accurate daily processing of all client margin/collateral settlements, position management and client inquiries. Client interaction is involved on a daily basis. The officer deals directly with the clients operations and trade teams in order to facilitate the daily processing of margin/collateral settlements, positions management and client inquiries. What will you do? Process Management / Client Services: Develop an in-depth understanding of the margin and settlement requirements surrounding futures and options products along with the systems used to manage the settlement process (XTP, SOLA, TMS, SEALS, BTS, Fiserv, JEFE, SL) On a daily basis verify the accuracy of the processing of Futures trades, daily cash margin payments/receipts (wire transfers, ADP postings, collateral transfers) Facilitate the onboarding of new clients – working with sales, client implementation team, along with other operations and technology departments Manage queries into giveins, giveups, ensure accuracy in payments processing/receipt of funds. Maintain responsibility for EGUS, DOCS and related processes Spearhead business requirement gathering and user acceptance testing for system upgrades and database conversions involving RISC, SEALs, and other core systems. Become proficient with exchange fees and rates. Specifically, ensure a full understanding of Montreal Exchange and CDCC fee and incentive programs. Perform UAT for Vendor or exchange software or hardware upgrades, development or technical process changes in coordination with the IT Team. Work with internal technology partners to optimize the capabilities of SEALS, XTP, to enable efficient straight through processing for clients Ensure that daily, monthly and quarterly procedures, as detailed in the group’s PRIMA site and Standing Orders are strictly observed. Perform large position reporting (Montreal Exchange) and maintain upkeep of OCR reporting modules Cross train with all members of the Client Services team to ensure proper coverage for absences Cross-train and be fully functional on various Futures Clearing functions, including trade validation, allocations, and reconciliations Other Responsibilities: Ensure that daily and monthly procedures, as detailed in the group’s procedures and standing orders are strictly observed. Maintain and update operational procedures and PRIMA maps related to these functions on an ongoing basis. Proactively identify opportunities to further streamline processes. Recommend cost efficient and effective controls for Futures trade processing with the introduction of new processes, products and systems. Initiate and implement recommendations for automation. Perform system troubleshooting and develop technology tools (e.g., VBA macro) as required to support trade validation/reconciliation responsibilities seamlessly What do you need to succeed? Must Have's University or College graduate Excellent verbal and written communication skills, interpersonal skills Strong emotional intelligence and time management skills that support effective collaboration in fast-paced, multi-stakeholder environments High degree of accuracy, attention to detail, strong organizational and analytical skills combined with ability to explain complex concepts clearly to non-technical stakeholders Experience delivering results through effective teamwork and as an individual, including ability to support colleagues, share knowledge openly, and adapt working style to complement team dynamics Collaborative problem-solving mindset with demonstrated ability to ask insightful questions, think critically about complex issues, and contribute meaningfully to group decision-making processes Natural curiosity and initiative in learning new processes, systems and technology through collaboration with subject matter experts and peer-to-peer knowledge sharing Comfort building relationships and liaising confidently with all organizational levels, from operational peers to senior leadership, fostering positive working relationships across functions Knowledge of Futures/Options products, trading practices and trading terminology Above average knowledge of MS Excel (including pivot tables, VLOOKUP’s, formulas) as well as MS Office suite Exceptional candidates who demonstrate strong collaborative competencies, interpersonal effectiveness, and potential to be significant contributors will be considered even if they do not meet all technical criteria. We recognize that success indicators can be developed through diverse experiences including sport, volunteer work, volunteer leadership roles, or other activities that demonstrate resilience, teamwork, and growth mindset. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements Additional Job Details Address: 90 WESTERN PKY:BEDFORD City: Bedford Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2025-11-24 Application Deadline: 2026-07-27 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.