Job Description What is the opportunity? As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently. *Credit experience is an asset What will you do? Consistently provide superior responsive service to client fax / e-mail / telephone requests Consistently provide superior responsive execution and delivery of client transactions/requests Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records Ensures Mortgage Specialist’s needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc. Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting What do you need to succeed? Must-have Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests Exceptional customer service skills Excellent communication skills, oral/written skills, good business writing Strong organizational skills with the ability to multi-task and prioritize Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications) Nice-to-have Resourcefulness and able to work independently Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment Strong problem solving skills with a sense of urgency Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an asset Strong knowledge of the mortgage process and Home Financing products is an asset Job Skills Client Centricity, Communication, Critical Thinking, Curious Mindset Additional Job Details Address: 2690 MILL BAY RD:COWICHAN VALLEY City: Cowichan Valley Country: Canada Work hours/week: 20 Employment Type: Part time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-04-17 Application Deadline: 2026-07-08 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.