Temporary Information Service Support Technician Jobs in Berwick, Nova Scotia, Canada
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Berwick, Nova Scotia, Canada
Temporary Information Service (IS) Support Technician
Top Benefits
About the role
Eden Valley Poultry Incorporated is seeking a Temporary Information Service (IS) Support Technician to join our team. You will assist with configuring, installing, and maintaining software, hardware and telecommunications services which include personal computers, software applications, printers, telephones, mobiles devices and photocopiers. As a processor of chicken and turkey for our Nova Scotia and Prince Edward Island farmers, Eden Valley Poultry is unique in the industry. We strive to be an employer of choice by contributing to the well-being of the community, minimizing our impact on the environment, and remaining focused on exceptional food safety and quality standards.
Why work for Eden Valley Poultry? You will work in partnership with an incredible team. They will share with you their knowledge and their support. As a team, we will achieve our goals and live our values of excellence, visibility, and passion. We offer benefits for you including medical, dental, and a pension plan. You will also have instant access to a healthcare provider for you and your family. By joining our team, you will also receive a subsidy towards a wellness program of your choice. As we grow and develop, we want to give you the same opportunity by offering tuition reimbursements. You will also get staff discounts on Eden Valley products.
As Temporary Information Service (IS) Support Technician, you will:
- Provide first-level IT support to employees in person, remotely, by phone, and on-call, escalating issues as required.
- Install, configure, troubleshoot, and maintain computer hardware, software, operating systems, mobile devices, and peripheral equipment.
- Administer and support Microsoft 365, ERP systems, user accounts, and other business applications.
- Support employee onboarding and offboarding by preparing equipment, managing user access, and providing technical guidance.
- Maintain accurate IT asset inventory, documentation, service records, and departmental inventory.
- Assist in managing network infrastructure, VPN, phone systems, and other business-critical technologies.
- Document service requests, resolve technical issues, and recommend system and process improvements.
- Ensure compliance with company policies, health and safety regulations, Good Manufacturing Practices (GMP), HACCP, BRC standards, and other quality requirements.
- Perform other related duties as assigned to support business operations.
Requirements:
- Minimum three (3) years of relevant IT support or technical experience.
- Post-secondary diploma in Computer Science or a related field, or an equivalent combination of education and experience; CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent certification is preferred.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to identify issues and implement effective solutions.
- Demonstrated ability to work independently and collaboratively in a fast-paced environment while managing multiple priorities and meeting deadlines.
- Excellent interpersonal and communication skills with the ability to build professional relationships and interact effectively with stakeholders at all levels.
- Knowledge of process improvement methodologies and advanced proficiency with Microsoft Office and other standard business applications.
- Demonstrates initiative, accountability, and a commitment to achieving results while contributing to a high-performing, collaborative team.
- Ability to participate in an on-call rotation, work overtime as required, lift up to 12 kg (26 lbs), and work in environments requiring personal protective equipment (PPE) or exposure to elevated noise levels.
Eden Valley Poultry Inc. offers a competitive compensation and benefits package. Qualified applicants, please apply on our website at www.edenvalleypoultry.com or via this link:
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About Eden Valley Poultry
We take pride in bringing high quality, wholesome, fresh poultry products to you, our customer. With our employee's dedicated focus on food safety and quality, we are confident you will be impressed by the products available to meet your customers' needs, Eden Valley Poultry is a HACCP certified facility, we have a responsibility to contribute to the well-being of our community, We produce wholesome, delicious chicken and turkey products you can feel good about serving your family. Our products include air chilled, fresh whole chickens sold in the Maritime provinces under the Eden Valley Poultry brand name, and to grocery stores and restaurants in the Maritimes and across the country, Safe & quality products for our customers, A culture of high performance, Best in class processes, Contribute to the well-being of the community.