Are you known for your hands-on leadership and your ability to manage technical operations efficiently? Are you seeking a new challenge where your skills in workshop management, operations coordination, and team supervision will have a tangible impact? This position offers you the opportunity to leverage your expertise while actively contributing to the performance and growth of a structured and rapidly expanding company.

Our partner, a well-established family-owned business specializing in the sale, rental, and maintenance of forklifts, is looking for a Service Director – Workshop and Equipment. Reporting to senior management, you will be responsible for the overall management of the mechanical workshop, the technical team, and the flow of incoming and outgoing equipment. This role places you at the heart of operations, with a direct impact on performance, customer satisfaction, and service quality.

Reporting to management, your responsibilities will include:

-       Leading, motivating, and supervising the workshop team of three technicians

-       Assigning tasks, monitoring work progress, and supporting the team in resolving technical issues

-       Coordinating incoming and outgoing equipment related to repairs, sales, rentals, and aerial platforms

-       Documenting the condition of equipment using photos and proper tracking methods, particularly for customers, new acquisitions, rentals, and sold units

-       Communicating with customers, carriers, and suppliers to ensure clear and efficient follow-ups

-       Managing warranty follow-ups with customers

-       Inspecting and preparing forklifts prior to delivery or rental

-       Planning transportation logistics between the company, customers, and suppliers

-       Organizing deliveries, rental returns, and equipment movements

-       Ensuring the proper functioning, organization, and overall maintenance of the workshop, including waste management

-       Ensuring compliance with structural inspections and adherence to CSA standards for specialized equipment

-       Performing any other duties required for the position

If you are ready to take on new challenges, we want to meet you!

Benefits

-       Group insurance

-       Group RRSP with employer contribution

-       Free on-site parking

-       Easily accessible by public transportation

-       Tailored training plan

-       Performance-based bonuses and annual reviews with salary adjustments

-       Respectful, positive, and collaborative work environment where your contribution is valued

Requirements

-       Minimum of 8 years of experience in a similar role involving workshop supervision or technical service management

-       Relevant experience in managing technical teams and coordinating logistics

-       Strong knowledge of mechanical repair and maintenance

-       Training in occupational health and safety in mechanical workshop environments

-       Proficiency with computer tools, including the MS Office suite

-       Diploma (DEP, AEC, DEC, or Bachelor’s degree) in logistics or operations management (an asset)

-       Knowledge of CSA standards or training in structural inspection of lifting equipment (an asset)

-       Forklift certification or training in operating forklifts (an asset)

Salary: $80,000 to $85,000 per year, depending on experience
Schedule: Day shift, 7:30 a.m. to 4:00 p.m., 40 hours per week
Status: Permanent

Interested in this position? Send your application to Philippe Falardeau at:
pfalardeau@bedardressources.com