Join Jones Healthcare Group - Where Innovation Meets Purpose!

Why this Role Matters

This role keeps our packaging lines running safely, efficiently and reliabily.
It turns technical expertise into consistent product quality and regulatory compliance.
It supports teamwork, problem-solving, continous improvement on the production floor.

As Operator Technician, you’ll be responsible for the technical setup, operation, maintenance, and first-level troubleshooting of automated and semi-automated packaging equipment. You’ll support production efficiency, optimize line performance, and ensure all activities meet cGMP, quality, safety, and regulatory standards while working closely with Production, Mechanical, and Quality teams.

Your impact:

• Equipment Setup & Operation: Set up, operate, change over, dismantle, assemble, and replace parts on packaging equipment including bottle, vial, blister, and inkjet printing systems to support safe and efficient production.
• Technichal Troubleshooting: Assess, analyze, and perform minor mechanical and electrical troubleshooting and adjustments to minimize downtime and maintain consistent line performance.
• Production Efficiency: Optimize equipment performance by applying knowledge of packaging materials and machine settings such as heat sealing, dwell time, and pressure to reduce waste and improve throughput.
• Quality & Compliance: Perform in-process checks (IPCs), finished package testing, and batch reconciliation activities to ensure products meet quality specifications and cGMP requirements.
• Documentation & Accuracy: Complete all Quality Assurance documentation accurately and on time, ensuring compliance with regulatory and Quality Management System standards.
• Preventative Maintenance: Support preventive maintenance activities and equipment calibrations, including scale calibration after roll changes to maintain measurement accuracy.
• Material Control: Verify packaging components against work orders using FIFO principles, replace film, fill hoppers, and replenish materials to maintain uninterrupted line operation.
• Line Clearance and Sanitation: Perform line clearance and sanitize equipment and rooms according to standard operating procedures, including adherence to clean and dirty hold time requirements.
• Cross-Functional Collaboration: Work closely with Packers, Mechanics, and Production Leaders to meet safety, quality, productivity, and production targets.
• Issue Escalation: Identify and escalate quality issues, equipment defects, or safety concerns to support timely resolution and risk mitigation
• Training & Support: Provide training and guidance to Operators or new team members to promote safe work practices and consistent operating standards
• Operational Support: Perform packaging or hand-assembly tasks when required and ensure proper clean-up of equipment and work areas as directed by the Production Leader.
• Safety & Standards: Follow all safety, health, environmental, and quality procedures as outlined by internal systems and regulatory requirements.

What you’ll bring

• Values that mirror ours, from the Inside Out: Ingenuity, Nimble, Supportive, Inclusive, Driven, Empathetic\
• High school diploma required; technical diploma or certificate in mechanical/electrical field is an asset
• 2+ years of experience in a GMP-regulated or pharmaceutical/medical device or GMP-regulated packaging environment
• Strong hands-on mechanical and electrical aptitude, including troubleshooting sensors, relays, and positioning systems.
• Familiarity with PLC/HMI interfaces, vision systems, and serialization equipment.
• Comfortable reading and interpreting SOPs, batch records, and technical documentation
• Strong attention to detail with excellent documentation habits
• Strong communication skills and a team-first attitude
• Ability to lift, bend, and stand for extended periods in a production environment
• Willingness to work flexible shifts including weekends, overnights, or rotating schedules as needed
• Experience within a pharmaceutical or food environment
• Understanding/familiarity of cGMP
• Experience within a regulated environment packaging/food/pharmaceutical (FDA, Health Canada)

Why Join Jones Healthcare Group

At Jones, you’ll be part of a team that’s shaping the future of healthcare packaging with purpose and care. We take pride in fostering an environment where everyone feels valued, supported, and empowered to do their best work.

You’ll find opportunities to grow your career, contribute to meaningful projects, and be part of a company that’s been trusted by brands and healthcare providers for over a century.

Learn more about us here: www.joneshealthcaregroup.com.

Total Rewards

We’re offering a competitive compensation of $27.55 per hour, based on a 40-hour work week.

Some additional benefits we have offer are:

• Shift premiums and opportunities for overtime
• RRSP program – match up to 5% of your earnings
• Comprehensive benefits program
• Healthcare spending account
• Vacation and floater days
• Special local discounts
• Employee and family assistance program
• Referral bonuses
• Education reimbursement program
• Colleague appreciation events
• and more!

This posting is for an existing opportunity.

Apply today and make a real difference with our team!

Jones Healthcare Group may use artificial intelligence tools to assist in the screening, assessment, or selection of candidates for this position. If you have questions about this process, please contact our HR department.

While we thank all candidates for their interest, only those selected for an interview will be contacted. All candidates interviewed for this position will be notified of the hiring decision within 45 days of their last interview.

By applying for this role, you consent to your personal data being shared with our clients and partners involved in the recruitment process.

As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided.

For all feedback on equity and accommodation needs, please also contact the Human Resources department.