Equipment Servces Jobs in Brampton, Ontario, Canada
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Brampton, Ontario, Canada
Manager of Equipment Servces
Top Benefits
About the role
About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary Manage, plan, and direct the day-to-day operations of the Equipment Services Team (both internal and third-party service providers) nationally in a 24/7 fast-paced operational environment to ensure prompt and efficient service and Customer, Subcontractor and Internal Team satisfaction in a cost-effective manner. This includes providing timely service to all field locations nationally for Equipment Service and Repairs and managing parts inventory to fulfil this requirement and subsequent real time reporting to resolve issues collaboratively across departments. Duties and Responsibilities Equipment Services Department Management Manage and monitor workloads and service performance of all Technicians, both internal and external to ensure customer satisfaction. Manage and monitor all Service Requests Create and manage internal and external Technician/dispatch territories and schedules Responsible for meeting all financial billing and invoicing deadlines. Third Party Service Provider Relationships Monitor daily performance, analyze service trends, and provide feedback to manager to optimize Third-party Service Providers relationships and performance as related to daily schedules, dispatch of third-party technicians and meeting SR requests. Responsible for Learning & Development & Health & Safety compliancy in all United requirements, including Health & Safety requirements and Safe Operating Procedures. Team Performance Management, Recruitment & Termination Manage and lead the performance management of the Equipment Services team and Third-Party Service Providers, by conducting team performance reviews. Develop employee’s potential for future growth within company. Reporting Monitor and Report on KPI’s, create action plans on an ongoing basis with team to meet and exceed KPI’s. Assist in creation of reports, relevant dashboards to gain insights into department performance to facilitate better decision-making. Budgeting, Planning, Negotiations Participate in costing for United RFP’s, Tenders, and all relevant customer quotes. Participate in providing input towards departmental budgets, forecasts, and plans. Participate in development of Third-Party Service Provider contracts and agreements. Job Requirements/Expectations Be available to address Internal and Partner (Sub-Contractors) needs and concerns in a timely manner. Ability to deal with a high level of stress and promptly solve problems as they arise. Bilingual English and French will be an asset. Education/Experience
- University degree or equivalent of 10 years’ experience.
- Extensive knowledge of the Janitorial industry.
- Managerial experience within a fast paced, agile operational environment.
- Up to date knowledge within technology within Janitorial industry.
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About United Services Group
United Services Group is the holding company of two specialty companies, United Services Group is the parent company of United Energy Services, our non-union division, and United Technical Services, our union division. We are a full-service specialty contractor serving general contractors and Utilities in the Nuclear, Fossil, Natural Gas, Solar, and Petrochemical Industries.
United Services Group provides our customers with a partner with over 200 years of combined experience in the power generation market. We deliver value to our clients by providing a partner that offers multiple specialty services from a single supplier. We pride ourselves in providing our clients with accurate cost assessments as well as confident scheduling for your projects. These assessments along with our field experience enables us to plan our projects to be completed on time, ahead of schedule, and under budget.
Safety is our first and most important company value. We have made a company commitment to safety and our employees work performance is driven by this responsibility. Our daily safety topics are discussed in all pre-job as well as post-job briefs, both on-site and in our home office. Our staff is an integral part of our safety culture and we encourage them to take a hands-on approach while in our home office, on a field assignment and through the development of safety processes for continual company improvement.
United Services Group holds both the ASME S-Stamp and National Board R-Stamp Certificates of Authorization. Our quality assurance program meets the requirements of ASME NQA-1 and 10 CFR 50 Appendix B. We set ourselves apart from the competition by building a team of skilled employees and not just assembling a workforce. Our craftsmen are specialized in their skill sets and our supporting staff is cross trained to honor our commitment to providing our customers with superior service.