Company Description

GOFO is a technology-driven global last-mile network operator that delivers high-efficiency, high-reliability solutions for e-commerce platforms and brand customers. Guided by the principle “Drive Efficiency, Deliver Trust,” the company integrates intelligent technology with localized operations to build a digitally enabled global delivery network. GOFO operates a standardized and scalable framework across last-mile planning, hub and linehaul design, intelligent dispatch, service quality, and customer experience. With over 2,000 team members worldwide, GOFO supports deliveries across North America, Europe, and other cross-regional flows. The company has operations in the United States, Canada, France, the Netherlands, and Italy and continues to expand its global last-mile footprint.

Responsibilities

Warehouse Operation Management Oversee daily operations of the sorting center warehouse, including goods receiving, sorting, cross-docking and other processes to ensure smooth and efficient warehouse performance and on-time completion of all logistics tasks. Formulate and optimize warehouse operational procedures and standards to improve work efficiency, cut operational costs and enhance customer satisfaction. Monitor inventory levels, rationally plan inventory layout, guarantee accurate and complete inventory data, and promptly address inventory discrepancies and abnormal issues.

Team Management & Training

Manage the warehouse team of the sorting center, covering recruitment, training, performance appraisal, motivation and career development to build an efficient and professional team. Organize regular training sessions to improve employees’ professional skills and service awareness, and ensure full compliance with operational workflows and safety regulations. Allocate daily tasks reasonably and deploy manpower flexibly based on business demands to ensure steady progress of all work.

Equipment & Safety Management

Manage and maintain warehouse equipment such as forklifts, storage racks and sorting machines. Conduct regular inspections and maintenance, and troubleshoot potential failures to keep equipment in normal operation. Implement warehouse safety management rules, organize safety education and training, and require all staff to follow standard operating procedures to prevent safety incidents. Supervise fire safety, cargo safety and personnel safety in the warehouse. Arrange regular safety inspections and emergency drills to secure overall warehouse operation.

Cost Control & Performance Management

Develop warehouse cost budgets and track expenses. Control operational costs effectively via process optimization and rational resource allocation. Establish a warehouse performance evaluation system, conduct regular performance assessment and analysis, and put forward improvement measures to continuously upgrade warehouse management standards. Collaborate closely with the finance team to ensure accurate and timely cost accounting, and provide reliable data to support company decision-making.

Communication, Coordination & Customer Service

Maintain sound communication and collaboration with internal departments including procurement, sales and customer service, resolve workflow issues in a timely manner and ensure smooth information transmission. Keep close contact with external suppliers and carriers, coordinate cargo handling and delivery to ensure goods are delivered to customers accurately and on schedule. Handle customer complaints and feedback, resolve customer issues promptly, improve service quality and maintain good customer relationships.

Requirements

Bachelor’s degree or above. Majors in Logistics Management, Supply Chain Management, Warehouse Management or related fields are preferred. Minimum 3 years of working experience in sorting center or warehouse management; prior team management experience is a plus. Familiar with logistics industry operations and in-depth understanding of sorting center management. Proficient in warehouse management systems (WMS) and office software including Excel, Word and PowerPoint. Strong data analysis skills, capable of identifying problems and proposing solutions through data monitoring and analysis. Good leadership, communication skills and team spirit; able to motivate team members to achieve work goals. Excellent problem-solving and emergency response capabilities, able to stay calm and make quick decisions in complex working scenarios. Meticulous, responsible and well-organized with solid time management and coordination skills. Able to work under pressure and adapt to a fast-paced working environment. Bilingual proficiency in Chinese and English for daily operational communication.

Salary base: 75K - 120K CAD