The Service Technician diagnoses, repairs, maintains, and inspects equipment to ensure safe, reliable, and efficient operation. This role supports customer productivity through high-quality technical service delivered in both shop and field environments, while adhering to company safety standards, manufacturer specifications, and regulatory requirements. The Service Technician works collaboratively with Parts, Service Advisors, and fellow technicians and represents the Company’s commitment to safety, professionalism, and service excellence.

Key Responsibilities:

Technical Service & Repair:

Diagnose and repair mechanical, hydraulic, electrical, and electronic issues in accordance with manufacturer standards. Perform preventative maintenance, inspections, and component replacements. Test and verify equipment performance following service.

Field & Shop Support:

Provide in-shop and field service support, including peak-season and emergency repairs. Maintain a clean, organized, and safe work environment. Complete accurate work orders, including labour, parts, and service notes.

Safety & Compliance:

Follow all health, safety, and environmental policies and safe work practices. Identify and report hazards, incidents, and near misses; exercise stop-work authority when required.

Customer & Team Collaboration:

Communicate findings and service recommendations clearly to customers and Service Advisors. Work collaboratively with Parts and Service teams to support timely, high-quality repairs. Support apprentices and junior technicians through guidance and knowledge sharing, as applicable.

Continuous Improvement:

Participate in manufacturer and internal training. Stay current on equipment, technology, and service practices. Contribute to quality, efficiency, and process improvements.

Qualifications:

Journeyperson Agricultural or Heavy Equipment Technician certification preferred, or actively registered apprentice. Previous experience servicing agricultural or heavy equipment preferred. Demonstrated ability to diagnose and repair mechanical, hydraulic, and electrical systems. Experience completing inspections, work orders, and service documentation. Valid driver’s licence required.

Working Conditions:

Work performed in shop and field environments, including outdoor conditions. Physical work involving tools, equipment, and machinery. Exposure to typical shop conditions (noise, dust, oils, fuels). Overtime and extended hours during peak seasons. Field service requires local travel.

About Hepson Equipment:

Hepson Equipment Inc. is your trusted authorized dealership serving the Brandon area. Our brands include Claas, Agrifac, JCB, Salford and other lines. As part of the Reesink Canada group—a subsidiary of the globally renowned Royal Reesink, established in 1786 - we are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in your new tractor or other agricultural equipment, our friendly and knowledgeable sales, financing, service, and parts departments are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. At Hepson, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season.

What We Offer:

Competitive Salary, comprehensive benefits: including health, dental, vision. Registered Retirement Saving Plan contributions program. Ongoing professional development and training. A positive, team-oriented work environment with a focus on employee success.

We value diversity and inclusion, strive for an equitable workplace where employees can be their authentic selves, and support the diverse people and communities we serve. We do not discriminate against applicants.