Accelerate your success at Colliers.

Why Colliers?

As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.

A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent. Don’t just take our word for it – we’ve been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among others.

***This position is for a remote Customer Service Specialist role***

About This Role

The primary purpose of the Customer Service Specialist is to process inbound service requests received by telephone, email, or through our online tenant portal, create work orders in our computerised maintenance management system (Yardi Facility Manager/Angus Anywhere), and dispatch them to the appropriate Colliers Building Operator. Working in a team environment, the Customer Service Specialist ensures that each request is documented, assigned, and tracked to completion.

Essential Functions and Job Duties

• Receive inbound calls and emails from tenants requesting service
• Create, revise, and dispatch work orders (including outstanding work orders from
• the Tenant Portal).
• Place outbound calls to the appropriate Colliers Building Operators if work orders
• are urgent and escalate accordingly.
• Track sick days to ensure that work orders are dispatched to the appropriate
• Building Operator.
• Must be able to start work at 5:00 AM Monday-Friday local time
• Remote (English/ French language is an asset but not required.)
• Other duties as required.

What You’ll Bring

• Post-secondary education preferred.
• 1-2 years of related work experience in an inbound/outbound contact/call centre, business or office environment is an asset.
• Data entry experience is desirable.
• Requires an excellent customer service approach to handle daily interactions with both internal staff and
• external tenants.
• Experience with Microsoft Office preferred.
• Basic knowledge and understanding of real estate is desirable.
• Ability to take initiative and deal intuitively with situations, work well under pressure and with minimal
• direction/supervision.
• Active listening skills to determine the caller’s needs and the best course of action
• Ability to effectively and efficiently multitask; recognise and address important matters in a timely manner.
• Excellent organisational, prioritisation, and proofreading skills.
• Excellent written and oral communication skills; ability to draft, edit and format professional emails when
• required
• Excellent interpersonal skills; ability to handle stressful situations effectively and pleasantly.
• Independent, self-starter, team player.

Pursuant to the laws regarding job postings where the position is located in, Colliers is disclosing the following information:

Area/Location Specific: Vancouver, BC

Approximate Salary Range for Role: $39,130 to $45,000

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-KR1

#Remote

What we offer:

Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.

Career growth: Advance your career and achieve your goals with industry-leading training and development programs.

Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.

Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.

Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more:

https://www.collierscanada.com/en-ca/careers/diversity-and-inclusion

Global network: Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation to participate in the recruitment process, please contact the recruitment team by email at

careers@colliers.com

.