Bilingual Customer Service Representative Jobs in Burlington, Ontario, Canada
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Burlington, Ontario, Canada
Program Manager
Program Manager
Bilingual (French/English) Patient Support Representative – Remote Canada
Top Benefits
About the role
Location: Remote – Canada (Bilingual: Canadian French & English)
Training Start: July 2026 (tentative) About Us: TalentWorldGroup Plc. is a multilingual contact center offering a fully remote work environment, innovation-driven culture, and long-term career opportunities.
Role Overview
Serve as the first point of contact for patients, clinics, and medical professionals. Manage inquiries, orders, medical deliveries, and logistics. Requires strong medical terminology knowledge, attention to detail, and ability to process complex information. Candidates must have strong technical skills (Microsoft Office, CRM like JDE) and troubleshoot independently.
Key Responsibilities
Handle inquiries via phone, email, fax, or online Manage patient and clinic orders, documentation, and data entry Escalate complex issues appropriately Expedite urgent orders and resolve shipment, return, or credit issues Process credits/returns, set up new patients, maintain records Recover medical equipment from patients exiting programs Participate in training and team meetings
Qualifications
Required
Fluency in Canadian French & English both (C2) Located in Canada for compliance High school diploma 4–6 years in customer service, supply chain, or call center Strong communication, multitasking, and organizational skills Experience with sensitive information and metrics-driven environments Microsoft Office & CRM proficiency, independent problem-solving Preferred: Bachelors in Life/Health Sciences or related Experience in medical logistics, home health, billing, clinical support Remote work experience
Schedule
Production Hours
Operating Hours: 8:00 AM – 6:00 PM Eastern Time, Monday to Friday (covering East, Central, and West regions).
Key Scheduling Details
Weekly Hours: 20–30 hours baseline (up to 40 hours maximum). Shift Format: Split shifts throughout the day (not a traditional, straight 8-hour block).
Training Information
Training Duration: 5–6 weeks (starting August 17, 2026 – tentative). 8 Hours/Day – Monday to Friday. Expected Training Hours: 9:00 AM – 5:00 PM EST. Training is paid.
Training Start Date
August 17, 2026 (Tentative)
Technical Requirements:
Reliable wired broadband internet connection
Processor (64-bit):
Intel Core i5 (10th Generation or newer)
AMD Ryzen 5 4000 Series or newer
Apple Silicon M1, M2, M3, M4 or newer
Memory (RAM): Minimum 16 GB
Operating System: Windows 11 or macOS 26
Computer age: Maximum 5 years old
USB headset required
Compensation & Benefits:
Training: $17 USD/hour ($23 CAD/hour) | Post-training: $19 USD/hour ($26 CAD/hour)
Payments are made monthly in USD
Freelance cooperation agreement
Long term project opportunity
Fully remote, long-term project
Career growth & development
Gamification program: earn more, get paid holidays
Not the right fit? Search for Bilingual Patient Support Representative jobs in Toronto, Ontario, Canada
About TalentWorldGroup Plc.
Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents.
Dear Visitor, welcome to our page!
TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents.
TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before.
We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide.
We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World.
Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide.
TWG is a people’s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World.
In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication.
For more Information, Please visit our Unique Website or Contact us with Confidence, Let’s Do Something Amazing together!