Job Description

Agency Support Representative (Shawinigan)

Build Your Future With Us

Are you passionate about customer service and supporting a sales force? Would you like to contribute to an organization whose mission is to help clients feel confident and secure about their future? As an Agency Support Representative (Shawinigan), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team. This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic and evolving environment. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.

What You Will Accomplish With Us

As an Agency Support Representative (Shawinigan), you will be at the heart of the Career agencies' mission : Welcome and assist clients and sales advisors, in person and over the phone, while providing professional and courteous service Ensure smooth communication and effective collaboration with the sales force and the Career Support and Service Centre, directing requests to the appropriate specialists when needed Provide administrative and operational support to the sales force, including advisor contracting, onboarding, integration, and offboarding activities Support the Agency Director with activity coordination, calendar management, meeting preparation, report compilation, and the implementation of new administrative processes Contribute positively to agency operations by helping manage office facilities, mail, office supplies, and by documenting processes and tasks related to agency activities

What Will Help You Succeed in This Role

We are looking for someone who

Is recognized for providing excellent customer service and understanding the needs of clients and the sales force Demonstrates strong communication and interpersonal skills Brings a proactive attitude, strong motivation, and a positive team spirit Shows autonomy, attention to detail, and adaptability in a changing environment Has relevant experience in administration, office support, or a related field Has an intermediate level of English, as the role involves occasional interactions with English-speaking internal and external partners

Why You'll Love Working With Us

A dynamic, people-focused, and evolving work environment where your contribution truly makes a difference A healthy, safe, equitable, and inclusive workplace that promotes collaboration and respect An on-site position at the center of agency operations with a stable 35-hour work week, Monday to Friday Tailored training to support your integration and professional development Competitive benefits, including an on-site work premium, telemedicine, employee and family assistance program, discounts on iA products, and more!

Apply Today and Take the Lead on Your Career

Your talent matters here.

Hesitating to Apply?

At iA, we believe in potential and value diverse backgrounds and experiences. If this role inspires you and you enjoy working in a dynamic environment, we encourage you to apply. Your place may be with us, and we would love to get to know you.

Please note that this is a temporary 15-month position, offering an excellent opportunity to gain valuable experience within a dynamic team and a well-established organization in the financial services industry.

Location(s)

Shawinigan / 855, avenue Broadway Other Possible Location(s)

Company

iA Financial Group Posting End Date 2026-08-23 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you.

• iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.