For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Position Summary

The Technical Resource (TR) provides advanced technical expertise and operational support to ensure quality, efficiency, and compliance within the department. The TR serves as the subject matter expert and collaborates closely with Supervisors, Medical Scientific Staff, and Quality teams to support technical excellence and continuous improvement.

Status: Permanent, Full Time (37.5 hours per week)

Schedule: This is a float position, requiring full availability, from Sunday to Saturday, potentially mornings, evenings, graveyards or as operationally needed.

Discipline: High Volume Chemistry

Additional Information: TRs are also expected to complete projects that Go-Live on Sunday evenings up to Monday mornings.

Start: ASAP

Union: This is part of the BCGEU collective agreement.

This vacancy is for an existing position.

Key Responsibilities

• Provide expert technical guidance on testing, procedures, and protocol interpretation.
• Support complex troubleshooting, workflow optimization, and validation processes to maintain turnaround times.
• Lead quality control, quality assurance, EQA submissions, and competency assurance programs.
• Coordinate training, orientation, and ongoing competency development for staff.
• Participate in LIS UAT/CAT testing and post implementation validations.
• Contribute to methodology and instrument validation, workflow improvements, and SOP development/updates.
• Ensure compliance with DAP, ISO, WHMIS, and Environmental Health & Safety standards.
• Apply LEAN principles to improve bench processes and operational efficiency.
• Collaborate across sites to support standardized provincial protocols and best practices.
• Maintain strict confidentiality and uphold organizational values.

Qualifications

• Registration through CAMLPR pathways or CSMLS certification.
• Minimum of the last 3 years’ experience working in the department.
• Recognized Subject Matter Expertise in the discipline.
• Recent experience with LIS UAT/CAT testing and departmental training.
• Strong analytical, communication, leadership, and problem solving skills.
• Experience with QA/QC programs, project teams, and SOP writing is an asset.
• Proficiency in MS Outlook, Word, Excel, and related laboratory software (e.g., EP Evaluator) preferred.

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LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!