Service To Sales Team Member Jobs in Burnaby, British Columbia, Canada
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Burnaby, British Columbia, Canada
Service to Sales Team Member- OpenRoad Volkswagen Burnaby
Top Benefits
About the role
DRIVING POSSIBILITIES
Position: Service to Sales Team Member
Status: Full-Time
Dealership: OpenRoad Volkswagen Burnaby
Department: Sales
We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad. We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!
A Career at OpenRoad Means You’ll Enjoy
Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Employee Referral Program, Employer RRSP Matching Internal and External, Training & Development opportunities for skill development and growth Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive Extended Health and Dental plan; tailored toward Associate wellness Recognition and Engagement Events!
ROLE & RESPONSIBILITIES
Facilitate the Dealership’s Goal of Appraising the vehicles and communicating a client’s Ownership Options to 90% of the Service Clients who bring their vehicle in for service. This role also includes follow-up duties on each of these opportunities to the Dealership’s Standard. Provide exceptional customer service and determine each prospective client’s vehicle needs by asking questions and listening. Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle. Facilitate Purchase Paperwork of a client’s vehicle on the Company’s behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty. Pass off clients who are interested in upgrading their vehicle to a newer one to the sales team and ensure a seamless handoff. Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory. Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all product training available. Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing. Ensure Clients happiness to give the dealership the best opportunity at retaining this client’s business moving forward. Set goals for each month’s productivity; plan and organize how to reach those objectives.
Attend Department Meetings as Required
Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism. The ability to work effectively with all levels of the organization. Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
A Current VSA MDC License (or the willingness to obtain one)
Strong Time Management & Prioritization Skills Strong Customer Service Skills. A valid British Columbia Driver’s License with a good driving record.
Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.
https://orag.bamboohr.com/careers/4932
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
JOIN US AND GROW WITH US!
We thank all those that have applied. Only those considered for the position will be contacted.
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About OpenRoad Auto Group
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service.
With over 40 years of automotive experience, our mission is to be the premier automobile retailer in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers, and, in doing so, we strive to develop a highly motivated, world-class workforce that is committed to satisfying their needs.
It is this customer-centric approach, along with our commitment to excellence, that has earned Open Road the ranking of the 15th largest automotive group in the nation by the Automotive News.
Open Road currently owns and operates over twenty five (25) automotive facilities including eighteen (18) dealerships throughout the New York-New Jersey metropolitan area representing Acura, Audi, BMW, Cadillac, Chevrolet, Honda, Mazda, Mercedes-Benz, MINI, Smart, Subaru and Volkswagen.
Open Road's success is the result of many years of hard work, exceptional products, state-of-the-art facilities, professional and award-winning sales teams, and first-class attention to customer service.