Store Associate "the Ordinary" Metrotown Jobs in Burnaby, British Columbia, Canada
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Burnaby, British Columbia, Canada
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Store Associate "The Ordinary" Metrotown
Top Benefits
About the role
WHAT ON EARTH IS DECIEM?
We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.
Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.
We are DECIEM, The Abnormal Beauty Company.
We are growing rapidly, and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE'RE LOOKING FOR
We are looking for a flexible customer service-oriented Sales Assistant known at DECIEM as Store Associate, to join our "extraOrdinary" team in the Burnaby Metrotown location, to deliver memorable experiences to our customers <3
Experience in the Retail, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
This is a full-time position on.
PAY RANGE
The anticipated hourly range for this position is $18 to $19.
Exact hourly rate depends on several factors such as experience, skills, education, and budget. Hourly range may vary based on geographic location.
WHAT YOU'D BE DOING IN THIS ROLE
Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training Ensure standards for quality, customer service, and health and safety are met Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products Manage customer feedback and queries Assist in maintaining counter standards of cleanliness and organisation Be aware of and assist in maintaining DECIEM’s merchandising concepts Ensure tidiness standards are always respected and maintained Conduct product refunds and address customer issues in a positive manner Responsible for building meaningful relationships with department managers and clients. High standard communication.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
Comfortable in engaging customers and applying products to the customer while providing consultations Ability to multi-task, while providing professional and outstanding customer service Desire to spread brand awareness Effective time management and communication skills.
WHAT YOU'LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…
Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
6 months of paid time off for new parents (inclusive of all genders).
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
First dibs on new products.
A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a people-first company that lives by our core values to…
✨ Defy Convention. ✨ Make it real. ✨ Play in the grey. ✨ Build Bridges. ✨ Be the rabbit.
These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
#SP
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About DECIEM
DECIEM is a humble and happy umbrella of good beauty brands like NIOD, Hylamide, and The Ordinary. We've been called every good and bad thing you can think of like "the most thrilling thing to happen to skincare", and "the hottest beauty company right now".
Over the past year, we've sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future.
DECIEM was founded in 2013 by "the beauty world's most exciting disrupter", Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon's frustration at the beauty industry remained and he set off to make a change in the beauty business.
That change is DECIEM and we're working really hard to continue Brandon's vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.