###About ATAC LAW

ATAC LAW is a fast-growing litigation firm based in Burnaby, known for delivering exceptional results and client service across a wide range of practice areas.

We are building a firm that operates at a high level—where lawyers can focus on legal work, and operations run efficiently, predictably, and professionally.

To support that growth, we are hiring ahigh-performance Office Manager / Operations Leadto take ownership of the business side of the firm.

###The Opportunity

This isnota traditional office manager role.

You will act as theoperational backbone of the firm, responsible for ensuring our people, systems, and processes operate at a high level.

You will work directly with firm leadership and have real authority to:

• Improve systems
• Drive accountability
• Elevate team performance
• Enhance client experience

This role is ideal for someone who:

• Takes ownership and solves problems without waiting to be told
• Has strong judgment and isn’t afraid to hold people accountable
• Enjoys building structure in a fast-paced environment
• Wants to have a measurable impact on a growing business

###What Success Looks Like (6–12 Months)

• Lawyers consistently meeting or exceeding billing and performance targets
• Intake conversion rates improved and tracked with clear accountability
• Administrative team running smoothly with minimal oversight
• Billing, collections, and file management systems operating efficiently
• Key workflows documented, standardized, and continuously improved
• Client experience is consistent, responsive, and professional across all touchpoints

###Core Responsibilities

###Operations & Systems

• Own and optimize day-to-day firm operations across all administrative functions
• Build, implement, and refine systems that improve efficiency, reduce errors, and scale with growth
• Identify bottlenecks and proactively implement solutions

###People Leadership & HR

• Lead, manage, and develop administrative staff (legal assistants, intake, support staff)
• Recruit, onboard, and train high-performing team members
• Set clear expectations and manage performance with accountability
• Address personnel issues directly and professionally

###Financial & Performance Management

• Oversee billing workflows, WIP, and collections in collaboration with accounting
• Track and report on key performance metrics (billing, conversion, efficiency)
• Drive systems that support lawyers in meeting revenue targets

###Client Experience & Intake

• Own the intake function and ensure high conversion and client satisfaction
• Improve onboarding processes and ensure consistency in client communication
• Address escalated client issues and strengthen service standards

###Technology & Infrastructure

• Oversee legal and operational systems (Clio or equivalent, document management, etc.)
• Identify and implement tools that improve productivity and reduce manual work
• Liaise with IT and external vendors as needed

###Compliance & Risk

• Ensure compliance with Law Society requirements, privacy standards, and internal policies
• Maintain organized, audit-ready systems for files and records

###Why This Role Stands Out

• Direct impact on how the firm operates and grows
• Work closely with decision-makers
• Real authority to improve systems and processes
• Opportunity to build something—not just maintain it

###How to Apply

Please submit your resume and a brief cover letter.

In your cover letter, include:

• One example of a system or process you implemented that improved efficiency or performance
• A short description of how you approach managing underperforming team members

###Final Thought

We are looking for someone who wants toown this function, not just support it.

If you take pride in building structure, improving performance, and making a real impact—we want to hear from you.

Requirements

###What We’re Looking For

###Experience

• 3–7+ years in a law firm operations, office manager, or senior legal assistant role
• Strong understanding of legal workflows, billing, and law firm operations
• Experience managing people and driving performance

###Core Traits

• High ownership and accountability
• Strong leadership presence and sound judgment
• Highly organized with exceptional attention to detail
• Proactive problem-solver who improves systems, not just maintains them
• Confident communicator who can work with lawyers and staff at all levels
• Comfortable in a fast-paced, evolving environment

###Nice to Have

• Experience in litigation-focused firms
• Familiarity with BC systems (Court Services Online, LTSA, BC Online)
• Experience with Clio or similar practice management systems

Benefits

###Compensation & Benefits

• $85,000 – $115,000 base salary (based on experience)
• Performance-based bonus tied to firm and operational metrics
• Extended health, dental, and vision benefits
• Paid vacation
• Opportunity for long-term growth within the firm