Calgary, AB

Full Time, Permanent

Overview

Key Responsibilities

Knowledge, Skills & Experience

People are our most valuable asset.

The Enterprise Applications Specialist is responsible for the administration, integration, and continuous improvement of core business systems, including CRM platforms, customer support tools, and data/reporting environments. This role supports cross-functional teams by ensuring systems are reliable, scalable, and aligned with business processes.

Key Responsibilities

Enterprise Application Administration

• Administer and support key platforms including Salesforce, Zendesk, HubSpot, NetSuite, Power BI, Microsoft Fabric, Mailchimp, and Ironclad
• Manage system configurations, user access, permissions, and ongoing maintenance
• Perform updates to Salesforce including pricing structures, product configurations, and license entitlements
• Development/SQL experience – the ability to customize and develop logical solutions to meet the needs of the business, various languages (Python, Apex, JavaScript, etc.)

System Integrations & Automation

• Maintain and enhance integrations between enterprise systems (e.g., Salesforce with HubSpot)
• Develop and Troubleshoot integrations and implement improvements to ensure data consistency across platforms

Customer Support Systems (Zendesk)

• Administer Zendesk as the primary customer support ticketing system
• Optimize workflows for ticket intake, assignment, tracking, and resolution
• Support ongoing improvements, including data retention solutions and system scalability

Dashboarding, Reporting & Analytics

• Support data analytic and reporting processes, including integration of application data into the enterprise data lake (Microsoft Fabric)

• Maintain and enhance dashboards and reporting tools using Power BI

• Perform regular updates and refreshes of business dashboards (e.g., release dashboards, operational dashboards)

• Ensure data accuracy and availability for reporting and analytics

• Configure data inputs, permissions, and structure to support business visibility

• Collaborate with data and business teams to enhance reporting capabilities

Documentation & Knowledge Management

• Ensure system configurations, processes, and integrations are well documented and accessible
• Support knowledge transfer and onboarding for new team members

Collaboration & Support

• Partner with business stakeholders (Customer Success, Sales, Marketing) to understand system needs and implement solutions
• Provide troubleshooting, debugging, and technical support for enterprise applications
• Collaborate with other administrators and developers to resolve complex issues and improve system performance

Knowledge, Skills & Experience

Qualifications

Required

• Experience administering enterprise applications (e.g., Salesforce, Zendesk, HubSpot, or similar CRM/support platforms)
• Strong understanding of system integrations and data flows between platforms
• Experience with reporting tools such as Power BI or similar
• Ability to troubleshoot technical issues and support system users

Preferred

• Experience with Microsoft Fabric or data warehousing concepts
• Foundational understanding of relational databases
• Salesforce administration and/or development experience
• Familiarity with customer support platforms and ticketing systems
• Experience working with APIs, integrations, or automation tools

Core Competencies

• Problem-solving and analytical thinking
• Strong attention to detail and data accuracy
• Ability to manage multiple systems and priorities
• Effective communication and cross-functional collaboration

Note: This description reflects the general nature of the role. It’s not a complete list of responsibilities—we believe in flexibility, initiative, and growing together.

If you have the necessary qualifications, and are interested in a challenging career with us, please forward your resume in confidence to resumes@cmgl.ca.

No phone calls please. We thank all applicants for their interest in advance. Only those chosen for interviews will be contacted.

CMG Compensation and Benefits Overview – Canada

CMG’s total rewards program includes:

• A competitive salary
• A performance-based bonus program
• Learning and development opportunities
• RRSP contributions
• Top of the line medical and dental benefits including a health spending account
• 20 days of vacation per year plus flex days
• Choice of transit pass or underground parking (Calgary)
• Car wash (Calgary)
• Cafeteria and complimentary barista style coffee and more (Calgary)

No need to call us about the status of your application. We promise—we’re reviewing every submission, and if your skills are a match, you’ll hear from us!

We kindly request that external recruiters and agencies refrain from submitting unsolicited resumes or candidate profiles. Submissions without a signed agreement in place will not be considered and will become the property of CMG.